Collections Representative

WLCC II

Job Description

Job purpose

Under the direction of the Collection Manager, Must operate within the approved guidelines, policies and procedures of the FDCPA.

Duties and responsibilities

> Collector must make minimum of 120 calls a day and answer any incoming collection calls.

> Read and Respond to all emails received in a timely manner

> Set up payment arrangements according to collection guidelines

> Follow up all broken arrangements by the customer

> Has to be able to work close with other coworkers

> Must be able to stay for extended hours if asked

> All collectors must have knowledge of the FDCPA

> Collector has to be able to schedule and track their own arrangements made

> Q&A out bound calls

Work Experience Requirements

Minimal of 1 year of collection or sales experience
Strong keyboard skills
Strong interpersonal and communication skills
Experience in a fast paced environment
Good active listening skills
Proficient in Microsoft office
Sales experience a plus
Ability to work independently and make effective use of resources

Education Requirements

High School Diploma/GED

Some college preferred

\nCompany Description

Growing and innovative Consumer Lending company with a dynamic call center environment located in Claymont, DE. We are results oriented and pride ourselves on team work and dedication to our clients.

Company Description

Growing and innovative Consumer Lending company with a dynamic call center environment located in Claymont, DE. We are results oriented and pride ourselves on team work and dedication to our clients.

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Vacancy posted 20 days ago

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