Hotel Front Desk Agent

Job Description

Job Description

Position Summary

The Front Desk Agent is responsible for providing outstanding guest service and ensuring a positive guest experience from check-in to check-out. This role serves as the first point of contact for guests and plays a key role in maintaining smooth front desk operations while promoting a welcoming and professional hotel environment.

Key Responsibilities

• Welcome guests and provide efficient check-in and check-out services 
• Answer phone calls, emails, and guest inquiries in a professional manner 
• Process reservations, cancellations, room assignments, and payment transactions 
• Provide guests with information about hotel amenities, services, and local attractions 
• Resolve guest concerns and complaints promptly and courteously 
• Maintain accurate guest records and update reservation systems 
• Coordinate with housekeeping and maintenance departments to ensure guest satisfaction 
• Handle cash, credit card transactions, and daily balancing procedures 
• Promote hotel services, upgrades, and special offers when appropriate 
• Maintain a clean, organized, and professional front desk area 
• Follow hotel policies, procedures, and safety standards 

Qualifications

• High school diploma or equivalent required 
• Previous customer service or hospitality experience required
• Strong communication and interpersonal skills 
• Basic computer and data entry skills 
• Ability to multitask and work in a fast-paced environment 
• Professional appearance and positive attitude 
• Strong problem-solving and organizational abilities 
• Flexible schedule, including evenings, weekends, and holidays 

Physical Requirements

• Ability to stand for extended periods 
• Ability to lift up to 25 pounds occasionally 
• Ability to perform repetitive tasks such as typing and phone communication 

Work Schedule

• Full-time
• Shifts may include mornings, evenings, weekends, and holidays 

Compensation & Benefits

• Competitive hourly wage 
• Employee discounts on hotel stays 
• Paid time off and holiday pay
• Career growth opportunities within the hospitality industry