Field Service Technician

Field Service Technician

Job Category: Research and Development

Full-Time

Hybrid

Salary: $80,000 USD per year

Lebanon, TN 37090, USA

Travel Required: Yes

Description

Job Summary Provide field-based installation, training, demonstrations, and technical support for Ultimate Linings customers. This role ensures proper equipment setup, application execution, and long-term customer success through hands-on support, troubleshooting, and education.

Key Responsibility Equipment Installation & Customer Training

• Lead installation of plural component spray equipment
• Prepare customers for installation (booth, power, air, materials)
• Train customers on:
• Equipment operation and maintenance
• Proper coating application per TDS and specifications
• Surface preparation requirements
• Provide all required technical documentation

Application Demonstrations & Trials

• Conduct product demonstrations and field trials
• Partner with Sales to ensure successful evaluations
• Communicate product performance, chemistry, and advantages

Troubleshooting & Failure Analysis

• Perform root cause analysis of coating failures
• Identify issues related to:
• Application technique
• Equipment setup
• Surface preparation
• Provide corrective actions and best practice recommendations

Customer Support & Service

• Provide ongoing technical support:
• On-site service and repairs
• Phone support through UL technical call center
• Conduct periodic customer visits
• Deliver ongoing training on application and equipment

Cross-Functional Support

• Support internal teams as needed:
• Sales
• Product Development
• GFX Lab
• Line-X

Qualifications

Education Minimum Required:

• High school diploma or equivalent
• Relevant field experience

Preferred:

• Certifications
• AMPP (SSPC/NACE), PDA

Experience

Minimum Required:

• 4+ years in protective coatings, polyurea/polyurethane, or related field
• Hands-on experience with plural component spray equipment (Graco preferred)

Job Specific Skills

Minimum Required:

Strong working knowledge of:

• Polyurea and polyurethane coating systems
• Surface preparation standards and impact on coating performance

Hands-on experience with:

• Plural component spray equipment (Graco XP, Reactor, etc.)
• Spray gun operation, rebuild, and troubleshooting

Ability to:

• Diagnose and resolve field issues related to:
• Equipment function
• Material processing
• Application technique
• Perform root cause analysis on coating failures
• Train customers in both classroom and hands-on environments

Technical understanding of:

• Basic hydraulics and pressure systems
• Electrical components and controls in spray equipment

Strong communication skills:

• Ability to explain complex technical topics to customers
• Provide clear, actionable guidance in high-pressure situations

Organizational and work style:

• Highly detail-oriented
• Able to manage multiple projects and travel schedules
• Works effectively independently and within a team

Preferred:

Certifications:

• AMPP (SSPC/NACE)
• PDA or AAMP

Experience with:

• High-pressure coating application in industrial environments
• Failure analysis reporting and documentation

Familiarity with:

• Industry standards (ASTM, AMPP, SSPC)
• Coating specifications and inspection methods

Communication & Working Relationships Internal:

• Technical Services
• Sales
• Innovation / R&D

External:

• New and existing customers.

Working Conditions

• Frequent travel (estimated 5075%)
• Combination of field and office environments
• Exposure to:
• Industrial coatings (polyurea, primers, solvents)
• Equipment operation environments
• Physical requirements:
• Standing, lifting, and working in shop/field conditions

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.