Customer Service Representative

Customer Service RepresentativeAPCO Holdings partners with dealerships across North America to deliver innovative vehicle protection products and services that enhance the ownership experience for customers and drive growth for our partners. Through our family of brands, we bring together industry expertise, technology, and data-driven insights to help dealers strengthen their finance and insurance performance and build lasting relationships with their customers.Our teams work collaboratively across operations, technology, risk, finance, marketing, and sales to deliver solutions that create measurable value and support the continued growth of APCO and the partners we serve.We are looking for a Customer Service Representative to join our Customer Service team. In this role, you will be the voice of APCO, helping customers, dealers, agents, and repair facilities get the information and support they need quickly and professionally. Your work will play an important role in ensuring every customer interaction reflects the high standard of service our partners expect.What You'll DoHandle a high volume of inbound calls while maintaining strong service levelsAnswer questions about coverage, contracts, and claims from customers, dealers, and repair facilitiesResolve customer issues or route inquiries to the appropriate department when neededMaintain accurate and consistent documentation in company systemsCommunicate with key stakeholders to ensure a smooth and positive claims experienceMonitor call queues and maintain agent availability through proper system usageAnticipate customer needs and deliver solutions with professionalism and empathyWhat Makes You SuccessfulYou'll thrive in this role if you're a strong communicator who can build trust quickly and create a positive experience for every customer interaction. You're comfortable handling a high volume of calls while staying patient, professional, and solution oriented.You're also organized and detail-oriented, able to navigate multiple systems while maintaining accurate documentation. Just as importantly, you bring a learning mindset; you're open to feedback, adaptable to change, and motivated to continuously improve.Basic QualificationsHigh school diploma or equivalentPrevious customer service experience (call center experience preferred)Ability to navigate computer systems and maintain accurate documentationStrong verbal and written communication skillsThis Role Might Be a Great Fit If You...Enjoy helping people and take pride in solving problemsStay calm and professional in fast-paced or high-volume environmentsLike learning new systems and becoming an expert in how things workTake ownership of issues and follow through until they're resolvedWhat We OfferCompetitive hourly payComprehensive medical, dental, and vision benefits401(k) with company matchPaid time off and company holidaysOpportunities for career growth and internal advancementA collaborative and supportive team environmentAt APCO, the way we work matters just as much as the results we deliver. Our values guide how we work, how we partner, and how we deliver results.We C.A.R.E.Committed – We build strong, high-trust relationships with our partners and each other.Accountable – We take ownership of outcomes and hold ourselves to the highest standards of performance and integrity.Results-Driven – We focus on delivering measurable outcomes that create value for our partners and our business.Excellent – We strive for excellence in everything we do while balancing short-term performance with long-term success.If you're excited about joining a team that values collaboration, accountability, and continuous improvement, we'd love to hear from you.