Deposit Operations Manager

Job Description

Job Description

Why This Role Exists

Deposit operations are central to delivering safe, reliable, and seamless banking experiences for Metro members. This role exists to provide strong leadership across deposit and payment operations, strengthen controls and service levels, develop a high-performing team, and advance the processes, platforms, automation, and AI-enabled capabilities that support Metro's continued growth.

Lead the Future of Deposit Operations at Metro Credit Union

At Metro Credit Union, we're building the future of banking through innovation, operational excellence, and outstanding member experiences. We're looking for a strategic and hands-on Deposit Operations Manager to lead critical deposit and payment operations while helping modernize the way we work.

This is an exciting opportunity for an experienced operations leader who thrives in a fast-paced environment, enjoys solving complex problems, and is passionate about developing people and improving processes. You'll oversee daily deposit operations, strengthen controls, drive automation initiatives, and partner across the organization to enhance efficiency, service quality, and risk management.

Reporting to the VP, Operations, this role offers the opportunity to make a significant impact on both our operational performance and member experience while helping shape the future of operations through technology and AI-enabled solutions.

What You'll Do

Lead and Develop a High-Performing Team

• Coach, mentor, and develop a team of Deposit Operations professionals.
• Establish clear performance expectations and accountability.
• Create cross-training and succession plans to support operational resiliency.
• Foster a culture of collaboration, continuous learning, and service excellence.

Oversee Daily Deposit Operations

• Ensure accurate and timely processing of ACH transactions, wire transfers, check processing, returns, stop payments, account maintenance, statements, and notices.
• Manage operational support for consumer accounts, business accounts, and IRAs.
• Monitor workload distribution, service levels, and quality standards across all supported functions.

Drive Continuous Improvement and Innovation

• Identify opportunities to streamline processes and automate manual work.
• Leverage AI-driven tools and operational insights to improve efficiency and accuracy.
• Reduce operational risk while improving service delivery and turnaround times.
• Support platform enhancements and operational modernization initiatives.

Strengthen Risk and Compliance Controls

• Maintain strong operational controls and audit readiness.
• Partner with Risk, Compliance, Audit, Fraud, and Financial Crimes teams.
• Develop corrective action plans and root-cause analyses for operational issues.
• Ensure adherence to applicable regulations and industry requirements.

Manage Operational Relationships and Change

• Serve as a key stakeholder for product and platform implementations.
• Lead operational testing, validation, and user acceptance activities.
• Manage vendor relationships, performance monitoring, and issue resolution.
• Coordinate change-readiness efforts and support successful implementations.

What You Bring

Required Qualifications

• Bachelor's degree or equivalent combination of education and experience preferred.
• 7+ years of experience leading Deposit Operations within a financial institution.
• Proven experience managing high-volume operational teams and workflows.
• Strong knowledge of ACH and NACHA rules, Regulation E and Regulation CC requirements, wire transfer operations, check processing and exception management, and operational risk controls and compliance requirements.
• Experience supporting audits, examinations, and operational control environments.
• Demonstrated success leading process-improvement and operational-change initiatives.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent communication and relationship-building abilities.

Preferred Qualifications

• Accredited ACH Professional (AAP) certification.
• Experience implementing automation or AI-enabled operational processes.
• Experience supporting core banking systems, digital banking platforms, payment systems, and operational technology enhancements.

Leadership Expectations

As a people leader at Metro, you will:

• Attract, hire, and develop exceptional talent.
• Set clear goals and hold team members accountable for results.
• Deliver ongoing coaching and meaningful performance feedback.
• Support employee growth and career development.
• Foster an inclusive, collaborative, and high-performing culture.
• Lead confidently through change while modeling Metro values.

Why Join Metro Credit Union?

At Metro, you'll be part of an organization committed to innovation, collaboration, and exceptional member service. We invest in our people and empower leaders to make meaningful contributions while building rewarding careers.

You'll have the opportunity to:

• Lead a critical operational function.
• Drive modernization and automation initiatives.
• Partner with leaders across the organization.
• Influence operational strategy and member experience.
• Grow your leadership career in a forward-thinking financial institution.

Work Arrangement

• Hybrid schedule with 3 days per week in office.
• Tuesday and Wednesday required onsite.
• 90-day onsite onboarding period.
• Not eligible for a 4x10 schedule.

Compensation

$96,000 - $129,000 annually

The salary range listed provides a general expectation for the role. Final compensation is based on experience, unique strengths, and the impact you are expected to make. Metro also offers a competitive benefits package and additional perks that contribute to total compensation.

This position is not eligible for visa sponsorship.

Our Benefits

We believe great work starts with supporting our people. That's why we offer a competitive and well-rounded benefits package designed to support your health, financial well-being, career growth, and work-life balance. From medical, dental, and vision coverage to retirement savings, paid time off, learning opportunities, and employee wellness resources, we invest in helping our employees thrive both at work and beyond.

Click here to learn more about our benefits package and employee perks.

Ready to Make an Impact?

At Metro Credit Union, we believe our employees are our greatest asset. We are committed to creating a work environment where you can thrive professionally while maintaining work-life balance. From comprehensive benefits and competitive compensation to opportunities for growth and development, we invest in your success. Join a team where your work makes a real difference in protecting our members and strengthening our community.

About Metro Credit Union

Metro Credit Union is the largest state-chartered credit union in Massachusetts, with $3.4 billion in assets. Metro provides a full range of financial products to more than 200,000 members in Barnstable, Bristol, Essex, Franklin, Hampden, Hampshire, Middlesex, Norfolk, Plymouth, Suffolk, and Worcester counties in Massachusetts, and Cheshire, Hillsborough, Merrimack, Rockingham, and Strafford counties in New Hampshire. Metro is the credit union of choice for employees at over 1,200 companies through its View email address on us.fitly.work program.

Founded in 1926, Metro currently operates branch offices in Boston, Burlington, Chelsea, Dorchester, Framingham, Lawrence, Lynn, Medford, Melrose, Newton, Peabody, Reading, Salem, Tewksbury, and West Roxbury. Metro is also a Juntos Avanzamos ("Together We Advance") designated credit union, an honor given to financial institutions for their commitment to serving and empowering Hispanic and immigrant consumers. Metro was recently named among the most charitable companies in Massachusetts by the Boston Business Journal; voted Top Credit Union in Banker & Tradesman's Best of 2025 awards; and recognized as one of America's Best Regional Banks and Credit Unions in 2025 by Newsweek. Learn more at MetroCU.org.