Service Outsource Business Development Leader

Job Description

Job Description

About the Company:

Bell and Howell is a privately owned technology-driven leader in Automation Services and Automation Solutions helping businesses maximize operational efficiency and deliver exceptional customer experience. With about 800 employees located in all 50 states and in key markets within Canada, we provide automated suite of services and solutions to the automation and industrial markets. Our culture is based on “Doing the Right Thing” for our Customer, our People, our Business, and our Community. Our colleagues take tremendous pride in Doing the Right Thing.

Our Automation Services are powered by a dedicated team of expert mechatronic service engineers providing full coverage across the USA and Canada. This team is supported by Integrated 360™, our advanced technology platform that enables remote diagnostics and repair, automated SmartOps Dispatch™, industry-leading field service KPIs, and 24/7/365 technical support—together delivering exceptional service level performance for our customers.

Our Automation Solutions portfolio features next-generation equipment designed to enhance workflow efficiency and elevate customer experiences across key markets, including retail, pharmaceuticals, packaging, mail production, ecommerce, and manufacturing. Every Solution is backed by the best service in the industry, ensuring reliability, performance, and long-term value.

Position Title: Service Outsource Business Development Leader

Location: Remote – US

Job Summary :
This Service Business Development professional operates across the U.S. and Canada. The position is responsible for driving growth by evaluating business opportunities to optimize a broad-based set of service offerings by understanding target markets, trends, technology, customer needs, and the competitive landscape. To be successful this professional leveraging strategic business acumen, technical expertise, and industry experience to formulate strategies to identify new business opportunities, including managing service agreements and outsourcing solutions to expand our market presence and deliver revenue growth. The position works across the Company’s functional teams to define and establish programs, strategies, and tactics for selling the company’s services and solutions.

Job Responsibilities :

• Market & Opportunity Research: Analyze industry trends, competitor activities, and customer needs to identify new service opportunities.
• Lead Generation & Prospecting: Source and qualify leads through networking, referrals, and targeted outreach.
• Client & Partner Engagement: Build and maintain strong relationships with existing and potential clients, partners, and industry leaders.
• Service Pipeline Management: Develop and manage a pipeline of service opportunities, from initial contact to contract close.
• Strategic Planning: Create and execute service-specific business development strategies, including market entry plans and growth initiatives.
• Collaboration: Work closely with solution sales team, marketing, operations, and technical teams to align service offerings with market demands.
• Process Improvement: Contribute to improving service delivery processes, technology adoption, and client lifecycle management.
• Compliance & Risk Management: Ensure all business development activities comply with company policies and industry regulations.
• Reporting & Analysis: Track and report on business development metrics, ROI, and market performance 

Supervisory Responsibilities: N/A

Competencies (Skills, Knowledge, and Abilities) :

• Strong logical reasoning and decision-making skills, with the ability to consider diverse perspectives.
• Understanding of service delivery models and customer lifecycle.
• Proven ability to develop and implement strategic plans.
• Excellent analytical, problem-solving, organizational, and time management skills.
• Strong negotiation and project management abilities.
• Effective communication skills, both written and verbal.
• Ability to understand and follow verbal and written instructions.
• Proficiency in Microsoft Office (Word, PowerPoint, Excel).
• Strong interpersonal and customer relationship skills at the highest levels.
• Ability to work independently and within a team.

Education and Experience :

• Bachelor’s degree in engineering, business, or a related field.
• Proven experience in business development, sales, or service delivery in automation equipment markets.
• Experience in developing relationships in medical, pharmaceutical, robotics, parcel/packaging and automation markets.
• Experience managing major accounts preferred.
• Salesforce.com (SFDC) experience is strongly preferred.

Travel :
This position requires extensive travel within the U.S. and Canada.

Physical Requirements :

• Ability to remain stationary for extended periods (75% of the time).
• Ability to type and operate office equipment.
• Ability to move within the office to access files and office machinery.
• Close vision required for computer work and reviewing documents.
• Work performed in a controlled office and manufacturing environment with acceptable noise and dust levels.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Bell and Howell is an Equal Opportunity Employer. It is company policy to administer employment based solely on an individual’s qualifications, ability and performance without regard to race, color, religion, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, age, national origin or ancestry, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status, marital status, or any other characteristic protected by federal, state or local law.