Assistant Boutique Manager

Assistant Boutique Manager

Delvaux | San Jose, California

Reports to: Retail & Client Director

Role Overview

As a Delvaux Ambassador, the Assistant Boutique Manager supports the overall management of the boutique, associates, merchandise, and customer service. This role is crucial for the development and optimization of boutique performance and profitability, ensuring excellence in boutique operations, client service, and brand promotion. The Assistant Boutique Manager will be responsible for supporting all aspects relating to boutique operations and administration, including reporting, retail operations, stock control, security, and performance analysis. A solid understanding of both front and back-office boutique operations is essential to effectively achieve sales objectives, maintain high operational and merchandising standards, and foster a highly motivated team.

Responsibilities

Boutique Performance and Sales Achievement

• Monitor the achievement of sales targets and KPIs for the boutique.
• Monitor visual merchandising and displays to maintain Delvaux brand image and boutique presentation.
• Propose and manage initiatives in the Boutique according to the Delvaux Direction that will develop new clients, drive sales, and enhance the Delvaux presence in the marketplace.
• Provide monthly and ad hoc reporting (sales, traffic, KPIs, follow up, missed sales, stock issues, CS, discount) and propose corrective actions.
• Manage the effective running of the boutique.
• Motivate and coach sales associates to meet assigned sales & productivity goals.

Team Management and People Development

• Manage the team to optimize personal and boutique performance and profitability.
• Communicate and motivate the boutique team around the strategy and vision of the Maison and their collective and individual contributions.
• Conduct team meetings, ensuring that staff is aware of the targets and clients experience best practices.
• Provide training to the team to reach their targets and support the coaching of staff to drive success.
• Ensure the grooming guidelines are always followed within the team.
• Contribute to creating a business-oriented approach and positive mindset in the boutique through team building and a supportive environment.
• Support with the annual performance management process to provide feedback for individual meetings and development plans.

Boutique Operations and Administration

• Support the implementation and adherence to all group, Maison, and boutique policies, procedures, and guidelines.
• Ensure compliance with sales, financial, and security procedures as outlined by the Maison.
• Supervise the boutique back office and administration, including invoices, commissions, etc.
• Manage the stock inventory to ensure no discrepancies and communicate any stock issues to the management team and Head Office.
• Communicate the delivery schedules to the team.
• Create and monitor rotas in accordance with business needs and legal requirements.
• Monitor the quality of the client database per sales associate and ensure daily traffic is counted correctly.
• Ensure the boutique is properly maintained (light, furniture, etc.) and take corrective actions.
• Support the effective utilization of the POS system and its inventory management functions.
• Assist with daily, weekly, monthly qualitative and quantitative business reports as required.
• Support in determining staffing needs and creating staff schedules to ensure appropriate store coverage and match to traffic.
• Assist with all store administration in an accurate and timely fashion.
• Ensure compliance with all internal control procedures, including maintaining inventory accuracy.
• Maintain the highest standard of housekeeping and organization both on and off the sales floor.

Client Relationship and Portfolio Development

• Support the development and management of customer relationships and the customer database system.
• Act as an Ambassador for the Delvaux Maison, promoting the brand to clients and partners.
• Build and develop strong relationships with VIPs and top clients.
• Ensure a highly professional client service within the boutique.
• Support initiatives to build and develop a network of people who have an impact on local, national, and international luxury business to promote customer loyalty

Brand Promotion and Business Development

• Support initiatives to develop the notoriety of the house and build brand awareness in the market, embodying Delvaux in the city.
• Promote the culture of the brand internally and externally.
• Ensure the store atmosphere upholds the brand image.
• Assist in developing the store business plan, including marketing and promotional strategies to drive traffic and grow the customer base, with emphasis on the local market.
• Stay aware of the local market and business environment, including competitors' activities and luxury goods market trends.

Qualifications

• Previous boutique management experience (a minimum of 2 years), especially in the field of luxury retail, is required.
• Good knowledge of MS Office is required
• Experience in supporting a team in a luxury retail environment.
• Commercially minded with an understanding of the Luxury Market.
• Strong management and leadership potential, with developing business acumen.

• Excellent interpersonal, communication, and organizational skills.
• Ability to motivate and develop a team in line with Delvaux's image.
• Ability to show innovation and initiative, be proactive, and pre-empt boutique and team issues.
• Excellent communication and presentation skills.
• Successfully able to handle multiple demands and competing priorities.
• Strong customer service approach and team spirit.

We Offer

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Expected Salary Range: $75,000 - $85,000

Salary will be determined based on relevant skills and experience.