Sr Scrum Master

Job Description

• Lead Agile delivery across multiple Scrum teams supporting the global eCommerce platform and related digital initiatives

• Facilitate and optimize Agile ceremonies including sprint planning, backlog refinement, daily stand-ups, sprint reviews, retrospectives, and release planning

• Drive execution and delivery alignment across Product, Engineering, Quality Engineering, Operations, and business stakeholders

• Partner closely with Product Owners and leadership teams to ensure prioritization, sprint readiness, and roadmap alignment

• Identify, manage, and escalate delivery risks, blockers, and cross-functional dependencies impacting timelines or release quality

• Coach teams and stakeholders on Agile methodologies, Scrum principles, delivery best practices, and continuous improvement

• Drive Agile maturity initiatives and contribute to scaling Agile practices across the organization

• Support enterprise release planning and coordination for high-visibility eCommerce production deployments

• Monitor and analyze team performance metrics including velocity, sprint predictability, burn-down trends, release readiness, and quality indicators

• Facilitate communication and executive-level reporting for project status, delivery health, risks, and dependencies

• Collaborate with Quality Engineering teams to ensure testing, defect management, and quality gates are embedded within sprint execution

• Promote a culture of accountability, transparency, collaboration, and continuous improvement

• Lead coordination efforts across global and offshore delivery teams operating in multiple time zones

• Maintain Agile governance, reporting, dashboards, and documentation within Jira and Confluence

• Create executive dashboards, sprint analytics, release reporting, RAID logs, and delivery documentation using Jira and Confluence

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

• 5+ years of experience serving as a ScrumMaster within Agile software development organizations

• 2+ years of experience leading Agile delivery across multiple teams or large-scale enterprise initiatives

• Experience supporting global eCommerce, digital commerce, or customer-facing web platform initiatives

• Strong expertise in Agile frameworks including Scrum, Kanban, SAFe, and hybrid delivery models

• Advanced hands-on experience with Jira and Confluence including dashboard creation, workflow management, reporting, backlog management, and Agile documentation

• Proven ability to manage complex cross-functional dependencies and enterprise delivery coordination

• Strong understanding of SDLC, release management, QA processes, and production deployment practices

• Exceptional facilitation, communication, organizational, and stakeholder management skills

• Experience working with distributed global teams and offshore delivery models

• Ability to thrive in fast-paced, highly visible, customer-centric digital environments • Certified Scrum Master (CSM), Advanced Certified Scrum Master (A-CSM), SAFe Scrum Master (SSM), SAFe Agilist, or equivalent Agile certification

• Familiarity with CI/CD pipelines, DevOps practices, cloud-based delivery models, and automated testing frameworks

• Experience supporting enterprise transformation or Agile maturity programs

• Prior leadership or mentoring experience within PMO or Agile organizations