Creative Director, Customer & User Experiences (direct hire, hybrid Manhattan)

Overview

The Creative Director, Customer & User Experiences is a senior creative leader responsible for shaping a unifying creative vision across brand, storytelling, and end-to-end experiences —including digital, physical, and customer journeys .

This role translates brand strategy into immersive, intuitive experiences , defining how audiences interact with and feel a brand across touchpoints. It requires strong conceptual thinking , digital fluency , and the ability to guide cross-functional teams in delivering cohesive, human-centered experiences that drive engagement and action.

Type: Direct hire, hybrid in Manhattan

Schedule: Regular work hours

Salary Range: $190,000 - $225,000

Creative Director, Customer & User Experiences Requirements

• 8+ years in creative, brand, or digital leadership roles within agency, consulting, or integrated environments
• Proven experience leading brand systems and end-to-end experience design across CX, UX/UI, digital, events, and physical environments
• Strong portfolio demonstrating conceptual excellence , systems thinking , and experience-driven solutions
• Ability to translate brand strategy into narrative, interaction, and experiential frameworks
• Experience directing and collaborating with UX/UI designers , strategists , writers , and engineering teams
• High proficiency reviewing Figma files , prototypes , and interactive layouts
• Deep understanding of user journeys , interaction design , motion language , and component systems
• Strong grasp of responsive design , accessibility , and user clarity principles
• Familiarity with AI tools (e.g., ChatGPT, Claude, Firefly ) and a curiosity for emerging technology
• Strong leadership presence , emotional intelligence , and ability to thrive in a collaborative, non-hierarchical environment
• Proactive, idea-driven mindset ; not purely executional or design-focused

Creative Director, Customer & User Experiences Duties

• Define the creative north star , establishing vision, tone, and narrative direction across engagements
• Translate brand ideas into experiential systems , shaping digital behaviors, interactions, and customer journeys
• Lead concept development across web, brand, and experience-driven initiatives
• Establish experience principles , guiding UX/UI teams without owning execution (e.g., wireframes or production design)
• Direct emotional flow , interaction tone , and motion language across experiences
• Review and refine wireframes, prototypes, and UX flows to ensure clarity, storytelling alignment, and usability
• Ensure cohesion across content, design, and experience , delivering a unified and intuitive user experience
• Partner cross-functionally with UX/UI, strategy, content, and engineering teams to align business logic, storytelling, and execution
• Drive creative integrity from concept through build and launch , maintaining fidelity across development
• Lead and mentor creative teams , elevating craft, innovation, and collaboration
• Present and defend creative concepts to stakeholders, acting as a strategic idea partner in client engagements
• Oversee quality assurance for experiential consistency, ensuring design-to-development alignment
• Champion simple, intuitive, and impactful experiences that reflect brand identity and drive meaningful audience engagement

No deadline to apply.