Customer Insight Associate Analyst

About the Role Responsible for assisting the account team by providing fleet management support to clients. Supports site assessment project teams, assists teams through the assessment and reporting process, and prepares assigned project deliverables. Provides additional support as assigned for special projects that include, but are not limited to, on‑site customer technology surveys and workflow data collection for workflow illustrations (floor plans, flow charts, data graphs, etc.). Your Impact Assists customer installation, implementation, and redeployment plans for account team review. Tracks and reports project issues and risks. Collects all information for invoice generation and monthly data relative to contractual requirements. Completes all reporting needs and develops appropriate documentation, providing data for analysis and recommendations. Identifies end‑user training opportunities and advises account or solutions integration team of those needs. Provides suggestions and solutions regarding adjustments to the fleet to optimize the client environment. Obtains basic knowledge of all EMSD offered solutions and products through training. About You: The Skills & Expertise You Bring Bachelor's degree in a relevant field or equivalent experience required, plus 0 to 2 years of related experience. Experience in Managed Print Services. Intermediate Excel and Microsoft Office skills. Must be able to multitask, balance workload and follow up. Analytical and organizational skills. Detail oriented. Comfortable communicating to both internal and external audiences. Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers’ premises. May require minimal travel, including overnight stays (valid driver's license and acceptable driving record necessary). Must be able to lift up to 50 lbs. May require transport of devices. Anticipated base salary range: $42,190 – $63,160 annually. Workstyle Description Full‑time on site – This position requires full‑time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days. Equal Employment Opportunity We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. All applicants must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. #J-18808-Ljbffr Canon Solutions America