Customer Service Representative

Customer Service Representative

As part of the overall sales team, the Customer Service Representative is tasked with account retention and notification to ensure proper maintenance and use of customer-purchased safety equipment. Primary role of CSR is to notify existing accounts of the requirements for scheduled maintenance of their ductless fume hoods, workstations, enclosures and devices as outlined by the manufacturer's IFU (instruction for use).

Job Duties:

• Provide timely notification to customer to ensure filter change per the company recommendation. Communication will be verbal and written.
• Perform order entry function for company within Company MRP.
• Present extended warranty and service contract options to the customer of existing account for consideration.
• Maintain all customer contact details within company CRM package. Ensure accuracy and completeness.
• Maintain accurate records of customer files.
• Communicate and work with companys service department to provide timely answers to customer problems.
• Inform and communicate with customers about companion products that might be beneficial.
• Communicate with Companys customers regarding order status and manage client expectations internally/externally.
• Other administrative duties as assigned by manager to maintain best in class customer service and support.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Qualifications:

• High school diploma or equivalent.
• Prior experience working in a call center or customer service department.
• Proficiency with Microsoft Office.
• Must be detail oriented.
• Positive attitude and the ability to work both in a team environment and independently.

Preferred Qualifications:

• Experience with MRP system, specifically SAGE 100.

Accountabilities:

• Highest quality of Customer Service is displayed.
• Foster a team environment between management, production and marketing to ensure corporate goals are achieved.
• Accurate management of Company CRM and MRP systems.

Terms of employment:

This is a full-time, non-exempt, hourly position.

Hours:

The general hours shall be Monday Friday, 8:00am to 5:00pm, with an hour break for lunch. These hours may vary depending on phone coverage needs.

Work Environment:

Work is regularly performed in an office environment.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is frequently required to sit. The employee is occasionally required to stand and/or walk. The employee must occasionally lift, carry, push or pull up to 10 pounds.

Travel:

No travel required.

Benefits:

Compensation package includes major medical benefits, dental insurance, vision insurance, Teledoc, life insurance and 401K plan with employer contribution. Paid personal leave plus company paid general holidays and paid company holidays.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.