Administrative Assistant (H)

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The University of Miami Health System at Doral has an exciting opportunity for a full-time Administrative Assistant in the Department of Orthopedics with a start date of June 2024.

The University of Miami Health System will soon open the second phase to our state-of-the-art facility in Downtown Doral that serves as a western hub for our distinguished regional network of ambulatory services. This 160,000 square foot expansion will continue to bring world-class academic medicine, cutting-edge technology, and innovative treatment options to the rapidly growing Doral community. UHealth at Doral will have services through the Sylvester Comprehensive Cancer Center, Bascom Palmer Eye Institute, and the Desai Sethi Urology Institute, as well as specialties such as cardiology, endocrinology, otolaryngology, gastroenterology, dermatology, and more. The expansion will provide residents with innovative, specialized medical services in the heart of their community. Once complete, UHealth at Doral will have 8 operating rooms, 3 endoscopy procedure rooms, 33 cancer treatment bays, over 60 multidisciplinary exam rooms, and supporting ancillary services like imaging, lab, and respiratory therapy. UHealth at Doral will open in September, 2024.

CORE JOB FUNCTIONS

• Supports department and/or department leadership with daily clerical tasks.

• Prepares basic reports, charts, budgets and other presentation materials.

• Responds to routine inquiries from external or internal sources with standard correspondence or other messaging.

• Plans meetings and takes detailed minutes, as needed.

• Answers phone calls, provides information to callers or connects callers to appropriate staff. Schedules appointments and updates calendars.

• Makes travel arrangements and reservations for department leadership and staff, as needed. Composes and types correspondence, such as informative materials; creates spreadsheets and presentations.

• Greets and provides general support to visitors.

• Develops and maintains department filing system.

• Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS

Education:

High school diploma or equivalent

Experience:

Minimum 1 year of relevant experience

Knowledge, Skills and Attitudes:

• General knowledge of office procedures and operations.

• Ability to accurately prepare and maintain records, files, reports and correspondence.

• Ability to communicate effectively in both oral and written form.

• Ability to maintain effective interpersonal relationships.

• Ability to process and handle confidential information with discretion.

• Skill in completing assignments accurately and with attention to detail.

• Proficiency in computer software (i.e. Microsoft Office).

Department Specific Functions

• Is responsible for assisting the department in managing expectations surrounding pre and post patient care • Triages patient's telephone calls and answering any question or solving problems as appropriate. If necessary, transfers call or directly communicate to the provider should the call require their attention. • Is responsible for scheduling, rescheduling and cancelling clinic appointments as required per provider/administrator request following the proper process. • Is responsible for monitoring access to new appointments and management of any waiting lists for appointments. • Is responsible for managing the UChart In basket messages as assigned. • Obtains or reviews all patient demographic information, insurance information and referral numbers • Accurately records all data and maintains necessary records or files relating to clinical care issues • Acquires all materials necessary for the patient visit including medical records and x-rays • Answers telephone calls professionally and courteously within five rings introducing the practice as requested by the division • Communicates with patients regarding delays in schedule • Answers telephone calls correctly processing all patient information for messages and patient requests. Enters and routes request to appropriate person within UChart • Completes physician's orders/requests accurately • Proactively works physicians clinical scheduled to maximize time and manage capacity • Whether on the phone or in person, treats all patients, co-workers internal customers with dignity and professionalism • Maintains professional relationships with all physicians • Works to establish and maintain good working relationships with fellow employees • Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice • Provides coverage for responsibilities of co-workers when assigned or as need arises • Follows instructions of and assists supervisory staff as required

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

Patient safety is a top priority. As a result, during the Influenza ("the flu") season (September through April), the University Of Miami Miller School Of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

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