Customer Service Representative

Job Description

Job Description

Hybrid Opportunity in the Greater Chicago Area

The Customer Service Representative , (CSR) is responsible for maintaining their assigned accounts including providing exceptional client service to both internal and external client contacts. Specifically, the CSR role is focused on trouble shooting inquiries that are related to orders, backorders, ETA’s and tracking. The expectation of the CSR is to always provide complete resolution on every inquiry. The CSR is the point person and liaison to other departments related to daily operational activity Sales Operations Specialist (SOS), and Warehouse Ops.

Your career path has many avenues available for you to succeed. Are you looking to advance at a rate that matches your ambition and skill set? At Bunzl, we understand and want to invest in you. With our multi-career options, you’ll not only be able to find the adventure you are looking for today but can be confident that new opportunities will be there for advancement in your future.

Responsibilities:

• Investigating customer problems and/or complaints to successful resolution
• Dedicated CSR Agent handling, from start to finish, every inquiry whether via phone or email.
• Provide effective responses to all client inquiries within same business day whenever possible, and prior to 24 business hours in all cases
• Resolve all issues to client satisfaction or escalate as needed; all while maintaining calmness and showcasing the Bunzl “We Care” posture
• Resolve open issues to conclusion, provide updates to the client on a daily basis until issue is resolved
• Enter manual replenishment orders in a timely and efficient manner
• Expediting orders as required
• Working effectively in a team environment to meet business goals and objectives
• Confidently assist client with eComm inquiries related to proprietary product and ordering schedules
• Successfully multitask numerous client inquiries, all while staying within the expected Service Level Agreement (SLA)
• Flexibility to work anytime between 7am – 7pm (CST), Monday - Friday.
• Excellent detail-oriented customer service skills
• A positive, engaged person that loves serving customers is our ideal candidate.

Requirements:

• High School graduate or equivalent with a minimum of 2 years of Customer Service experience in a call center environment.
• Bachelor’s Degree Preferred
• Computer literate, including MS Word, Excel, e-mail; AS 400 and ServiceNow experience a plus.
• Problem solver with the ability to multi-task using judgment and decision-making skills.

Compensation: Salary Range $21 - $24 an hour, depending upon education and experience.

The perks of being a Bunzl team member don’t stop at being part of a great team or being valued as our #1 asset. We offer a full range of benefits to help our employees take care of themselves and their families today, tomorrow and for the future.

• Medical, Dental & Vision Benefits effective the 1st day of the month after 30 days
• Paid Time Off - Vacation, Sick, Holidays and Personal Time
• 401K with generous company match
• Additional benefit information can be found on the Bunzl Careers home page under Benefits and Perks.

Bunzl is a global leader in the Cleaning & Hygiene, Food Processing, Grocery, Health Care, Non‑Food Retail, and Safety industries. We have grown both organically and through acquisitions to exceed $10 billion in sales. Headquartered in St. Louis, Missouri, Bunzl North America operates more than 100 warehouses and serves all 50 states, Puerto Rico, Canada, and parts of the Caribbean and Mexico. With more than 10,000 team members and over 400,000 supplies, Bunzl is recognized as a leading supplier across North America—and proudly certified as a Great Place to Work®. At Bunzl, you’ll find Unlimited Potential… your career, our future.

Bunzl Distribution offers competitive salaries, a comfortable work environment, and a full range of benefits including a 401k with a company match.

Bunzl Distribution has a tradition of commitment to equal employment opportunity. It is the established policy to attract and retain the best qualified people without regard to race, color, religion, national origin, sex/gender (including pregnancy), sexual orientation, age, disability or veteran status as provided by law.