Workplace Experience Associate

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team. Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, and France. What You’ll Do Greet visitors and assist with the check-in & check-out process, print badges and notify hosts in a timely manner. Ensure the reception area, break area, conference rooms and supply stations are tidy and fully stocked. Answer and direct external phone calls with a high level of customer service and professionalism. Receive and sort mail and arrange employee pickup. Order office supplies in alignment with budgets and brand standards. First to respond to all Workplace and Facilities incoming tickets. Support Executive Assistants and Executives with onsite coordination to include but not limited to booking conference rooms, coordinating offices or desks for use while onsite and ensuring the space has been cleaned prior to visit, ordering food/snacks when applicable. Support vendors with access to the office and ensure they follow Collectors’ security protocols. Own team initiatives to include but not limited to birthday and anniversary celebrations, biannual team building outings, holiday recognition events and game night and trade night events. Manage and audit Workplace-created SOPs. Complete clerical and administrative tasks within the office to support daily operations. Work with the Concierge team to assist customers with pick-up and drop-off submissions. Assist with special projects for the Workplace Team. Who You Are Strong customer service skills with a white glove experience mindset. Detail oriented, professional and a collaborative team player. Ability to work in a fast-moving environment, often multitasking several priorities. Strong administrative, organizational, and analytical skills. Strong interpersonal, verbal, and written communication skills. Strong decision-making skills with the ability to prioritize. Intermediate Google Docs, Google Sheets, and Google Slides experience is a plus. Ability to work cross-functionally between teams and departments. You’re a hands‑on, can‑do team player who thrives in a collaborative environment and eager to learn. Able to work comfortably independently but also within a team. Physical Requirements Computer Use: Typing, mouse work, and sitting and looking at a computer potentially for long periods of time. Hand Use: Regular hand use for various tasks. Hearing Requirements: Ability to hear alarms, signals, and verbal instructions. Lifting and Carrying: Ability to lift, carry, and move materials up to 25 pounds. Phone Answering: Talking on the phone and texting may be required, as well as manual dexterity to operate a computer and phone system efficiently. Sitting or Standing: Ability to sit or stand for extended periods of time. Pay Transparency Statement The gross annual salary range for this position is €41,714 to €55,167. Placement within the range is based on objective, gender-neutral factors such as relevant experience, qualifications, and scope of responsibility. This role may also be eligible for bonuses or other variable compensation. Entgelttransparenz Die Bruttojahresvergütung für diese Position liegt zwischen €41.714 und €55.167. Die Einordnung innerhalb dieser Spanne erfolgt auf Grundlage objektiver, geschlechtsneutraler Kriterien wie einschlägiger Berufserfahrung, Qualifikation und Verantwortungsumfang. Zusätzlich kann diese Position für Bonuszahlungen oder andere variable Vergütungsbestandteile in Frage kommen. Diversity Statement Collectors Universe is an equal opportunity employer. We welcome applications from all qualified candidates regardless of ethnic origin, gender, religion or belief, disability, age, or sexual orientation (m/w/d). Collectors Universe ist ein Arbeitgeber der Chancengleichheit. Wir begrüßen Bewerbungen von allen qualifizierten Kandidat*innen, unabhängig von ethnischer Herkunft, Geschlecht, Religion oder Weltanschauung, Behinderung, Alter oder sexueller Orientierung (m/w/d). Reasons To Join Us The opportunity to be a part of our Germany operation and to make a meaningful impact on the successful launch of PSA in the EU. A dynamic and collaborative international team. An organization dedicated to supporting the passionate Collectors community. A competitive salary and benefits. Der Weg, Teil unseres Deutschland-Teams zu werden und den erfolgreichen Start von PSA in der EU aktiv mitzugestalten. Ein dynamisches, internationales Team mit enger Zusammenarbeit. Eine Organisation, die sich der Unterstützung der leidenschaftlichen Collectors-Community verschrieben hat. Eine attraktive Vergütung sowie umfassende Benefits. #J-18808-Ljbffr Collectors Universe (Germany) GmbH