Technical Delivery Lead

Job Description

Job Description

Technical Delivery Lead  

Access Control | Hospitality & Multifamily  

Voyager Access, Inc. 

Voyager Access is a growing access control and technology company serving hospitality and commercial clients across the U.S. We are a 2nd generation family owned company with over 25 years in business. 

We are seeking a highly accountable Technical Delivery Lead to support: 

• complex project delivery,  

• escalated troubleshooting,  

• technical delivery quality,  

• and continuous improvement across our operations.  

The ideal candidate is a reliable technical operator who combines: 

• strong troubleshooting ability,  

• disciplined follow-through,  

• proactive communication,  

• and customer-focused delivery execution.  

Responsibilities  

Technical Leadership & Delivery Execution  

• Lead troubleshooting and resolution of escalated technical issues  

• Support complex installations and occupied-property deployments  

• Coordinate with installers, vendors, manufacturers, and project teams to support successful project delivery  

• Serve as the company’s primary technical escalation resource  

• Help ensure projects meet Voyager Access technical delivery standards and customer expectations  

Technical Ownership & Follow-Through  

• Maintain ownership of open technical issues until fully resolved and communicated  

• Track punch-list items, escalations, risks, and unresolved issues proactively  

• Communicate status updates clearly and professionally  

• Maintain organized technical notes, delivery documentation, and issue tracking  

• Surface risks early rather than allowing issues to escalate silently  

Delivery Quality, Documentation & Continuous Improvement  

• Support technical QA and vendor onboarding  

• Build and improve technical standards, documentation, and troubleshooting resources  

• Identify recurring technical failures, delivery gaps, and process inefficiencies  

• Recommend improvements that strengthen delivery quality and scalability  

• Research and test new products, integrations, and software releases  

Qualifications  

Experience  

8–15 years in: 

• access control,  

• electronic security,  

• low-voltage systems,  

• hospitality technology,  

• or related field-service environments  

Including direct experience: 

• troubleshooting systems in the field,  

• leading complex installations,  

• and resolving escalated technical issues with customers, vendors, and manufacturers  

Technical Capabilities  

Strong candidates will have high technical capability in both: 

• hardware systems,  

• software/platform troubleshooting,  

• and understanding how those systems interact together in real-world deployments.  

Working Style  

• highly organized and self-directed  

• strong written communicator  

• disciplined with follow-through  

• calm under pressure  

• proactive rather than reactive  

• customer-focused while maintaining standards and accountability  

Location & Travel  

• Primarily remote 

• 25–40% travel expected 

• Preference for candidates in the Midwest, Northeast, or Mid-Atlantic  

Compensation: Competitive base salary ($95,000–$115,000) plus incentive pay tied to individual results