IT Support Specialist

Overview Location: Wilmington Branch | Schedule: Onsite Monday-Friday 7 am - 4:30 pm | Compensation: $22.00–$26.00/hour Position Overview Homans Associates (HA) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. We proudly distribute the Mitsubishi, Armstrong and Bryant brands of HVAC equipment, as well as a full line of HVAC residential and commercial parts, supplies, and accessories. We have locations throughout New England, New York, and New Jersey. At Homans, we''re committed to building a technology-first operation — and our IT team is at the center of that work. As an IT Support Specialist (Tier 1), you will be the first point of contact for employees across our locations when technology issues arise. You''ll resolve problems quickly, communicate clearly, and document thoroughly — playing a critical role in keeping our fast-moving distribution business running smoothly. This is an in-person, onsite position at our Wilmington Branch. Remote options are not available for role. Company Website: Responsibilities Resolve hardware, software, and peripheral issues for end users across our locations Respond to support requests via phone, email, chat, and ticketing system Set up and configure new hardware, software, and equipment for new and existing employees Document all interactions clearly and accurately in our ticketing system Coordinate with vendors on warranty, repair, and equipment replacement as needed Make occasional visits to nearby branch locations to provide on-site support Contribute to internal documentation, training materials, and process improvements Identify and flag recurring issues and patterns to help improve overall IT operations Other duties as assigned. #J-18808-Ljbffr