Inbound P&C Insurance Sales Agent

Job description

Inbound P&C Insurance Sales Agent

**Non-licensed accepted, must be willing to get licensed**

Hybrid Role in Caledonia, MI | Base Pay + Uncapped Incentive Potential

Are you a persuasive communicator who thrives in a fast‐paced, performance‐driven environment? This position is ideal for individuals motivated by achievement, skilled in customer engagement, and eager to build a long-term career within the insurance industry.

As an Inbound Sales Agent, you will respond to incoming calls from prospective customers, assess their insurance needs, provide clear product information, and guide them toward the most suitable coverage options. You may also place outbound calls to maximize sales opportunities.

Job Duties

• Sell insurance products to inbound callers by gathering information, issuing quotes, and binding coverage
• Provide exceptional customer service and build trust through education and clarity
• Identify opportunities for cross-selling and upselling
• Navigate multiple computer systems while engaging customers professionally
• Conduct occasional outbound calls to optimize sales volume

Department Hours:

• Training Hours: 8:30 AM - 5:00 PM Eastern Time
• Monday-Friday: 8:00 AM - 10:00 PM Eastern Time
• Saturday 9:00 am - 5:30 pm Eastern Time
• Sundays: Closed

Full-time- 40 hours/week; five 8-hour shifts per week

Compensation

• Guaranteed annual base pay of $40,000+ based on your experience.
• A competitive benefits package PLUS an uncapped performance-based incentive, giving you the opportunity to increase your earnings on average up to an additional $27,300+ on top of the guaranteed base pay annually.
• Many of our top performers who consistently meet and exceed their goals earn up to an additional $75,000+ on top of their annual base pay.
• Experienced and licensed insurance sales professionals with 3+ years working in a competitive call center environment will be considered for higher salary grades - Senior or Lead sales roles, with starting annual base pay of $50,000+.
• 5% bilingual pay incentive where applicable
• Full benefits package included

Requirements:

• Minimum 1 year of sales experience
• Demonstrated success meeting quotas, metrics, and performance goals
• Strong motivation to excel in a high-energy, fast-paced environment
• Interest in building a long-term insurance career
• Strong decision-making and problem-solving skills
• Ability to influence customers and confidently close sales
• Clear, effective communication skills with the ability to simplify complex coverage information
• Property & Casualty license is required

Benefits

• Farmers offers a competitive salary commensurate with experience, qualifications and location.
• Bonus Opportunity (based on Company and Individual Performance)
• 401(k)
• Medical
• Dental
• Vision
• Health Savings and Flexible Spending Accounts
• Life Insurance
• Paid Time Off
• Paid Parental Leave
• Tuition Assistance