Customer Service Representative

$18 - $20 per hour

CFS

Customer Service Representative
Goodlettsville, TN
$18–$20 per hour
Financial Services / Credit Operations
About the Opportunity – Customer Service Representative
A reputable organization is seeking a Credit Screening Representative to support accurate and compliant lending decisions. This role is ideal for candidates who thrive in a fast-paced, customer-focused environment and enjoy analyzing financial data while collaborating across internal teams.

Key Responsibilities – Credit Screening Representative

Perform detailed credit risk evaluations to support sound lending decisions while adhering to company policies and regulatory guidelines
Assess applicant financial strength by reviewing credit reports, financial statements, and relevant market indicators
Review loan applications, including financial background and collateral, and recommend appropriate credit terms and conditions
Collaborate with internal teams such as sales, underwriting, and legal to gather, validate, and interpret applicant information
Provide customer support via phone, email, and chat by resolving credit report discrepancies and missing or inaccurate bureau data
Participate in conference calls with consumers and creditors to verify balances, payment histories, and account details
Share process knowledge and best practices with team members to support overall performance
Assist with onboarding and training of new employees, including conference call procedures and supplemental report preparation

Qualifications – Credit Screening Representative

Recent experience in a call center or high-volume customer service environment
Proven ability to manage multiple priorities in a fast-paced, metrics-driven setting
Strong verbal and written communication skills
Basic proficiency with Excel, including data entry and spreadsheet navigation
Goal-oriented mindset with a focus on meeting phone, quality, and performance metrics
Team-oriented approach with a willingness to support peers and contribute to shared success

#INMAY2026

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Vacancy posted 1 day ago

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