Quality Systems Specialist

Quality Systems SpecialistPrimary Objectives of Position: Dynamic Quality Systems are the standards, models, tools, workflows, and resources which we rely upon to uphold the quality accuracy and performance delivery standards that set our organization apart.The Quality Systems Specialist provides cross-functional support to workforce development projects by championing those systems as a Subject Matter Expert. The Specialist will promote a culture of Extreme Customer Service and Continuous Improvement by providing comprehensive direct support to internal teams and external partners on all things Quality, Data, or Training. This includes routine quality monitoring and monitoring support, routine training and technical assistance, routine maintenance and enhancement of data tracking tools or resources; in addition to ad hoc requests in each of those domains.This position supports both corporate initiatives and local operations by identifying risk, owning progress on quality and training deliverables, facilitating the adoption of data-driven best practices, and advocating for compliance with company systems and standards —ultimately helping projects achieve contractual outcomes and deliver exceptional service.Essential Job Functions:Own the maintenance, enhancement, and adoption of Dynamic Quality Systems (standards, models, tools, workflows, and resources) to support operational excellence across workforce development projects.Develop, maintain, and deliver quality monitoring activities, training programs, data tools, performance reporting, and other quality system resources that support organizational objectives.Lead root cause analysis efforts to address quality deficiencies or compliance gaps, provide data and resources, deliver job-specific skills training, and support resolutions.Conduct virtual and onsite quality audits to assess compliance with policies and procedures, compile findings and support follow-up quality improvement actions.Serve as a Subject Matter Expert (SME) on all new local, state, and federal guidance, providing feedback on the implications to the local quality and operations leaders; making recommendations for revisions, as necessary.Contribute to standardized reporting processes for the Monthly Regional Report, including analytics and quality insights that inform local and corporate decision-making.Serve as a knowledgeable resource on policy interpretation for local operations and corporate teams, supporting accurate and compliant service delivery.Support program launches and contract transitions by creating and providing guidance on service approval processes (e.g., WEX, OJT, ITA, Supportive Services, Eligibility) during ramp-up phases.Participate in monthly Operations Meetings with local quality and operations leaders to review quality results, training initiatives, and support strategies; work with local team to review performance data for trends, provide technical assistance for identifying areas of non-compliance/low performance.Participate in pre-audit reviews of projects that include working with local team to review files, assess risk, evaluate process gaps, and prepare for a successful audit. (ISO, Board, State, DOL, Other)Assist in identifying training needs and reviewing training content in partnership with local Quality Specialists and Trainers, local leadership, and subject matter experts to ensure alignment with current company standards, policy, and program goals.Provide program support to projects in pursuit of positive performance outcomes, ranging from resources and recommendations to case management, employer services, and partner collaboration as needed.Core CompetenciesAgility – This looks like: Pivoting quickly without resistance to accommodate shifting priorities based on business need.Ownership – This looks like: Taking responsibility for driving key deliverables from conception to implementation, including progress tracking and communication, within established timeframes.Creativity – This looks like: Thinking beyond perceived or anecdotal limitations to solve problems, enhance services, or provide support.Efficiency – This looks like: Maximizing time in practical ways to ensure all deliverables and objectives are met to yield the greatest positive impact from the department.Confidence – This looks like: Providing real-time high-quality input on critical decisions, delivering training or technical assistance within quick request windows, independently taking reasonable action in alignment with preestablished goals.Care – This looks like: Putting effort into details that matter to our brand, internal customers, and external customers regardless of scope or visibility.Pragmatism – This looks like: Prioritizing functionality over perfection to meet urgent customer needs and iterating improvements once basic business needs have been met.Balance – This looks like: Advocating for ways to remove barriers for customers and staff, while protecting the organization from quality, financial, or cultural risk.Connection – This looks like: Communicating about quality data, systems, or standards in a way that enhances understanding, alignment, and engagement across audiences of all levels.Other Job Duties: This job description is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required. The company reserves the right to revise or change job duties as business requirements dictate. It is also understood that the company reserves the right to change work schedules as required, including requiring overtime.Physical Demands/Work Environment: Physical requirements include carrying/lifting up to 5 pounds, frequently; up to 10 pounds, regularly; and up to 25 pounds, occasionally. Visual acuity, speech and hearing; hand and eye coordination and manual dexterity necessary to drive an automobile and operate computer keyboard and basic office equipment; subject to carrying, lifting, twisting and reaching to perform essential job functions. Working conditions are primarily in an office environment with occasional travel to other locations.QualificationsEducation: Minimum bachelor's degree from an accredited college or university or equivalent experience.Experience: Minimum of 3 year's progressive relevant work experience with expertise in quality monitoring, training, coaching, and leading staff in a performance-based environment. Requires working knowledge of WIOA, TAA, TANF, SNAP/FSET, ES/UI and all applicable local Workforce Service programs. Familiarity with applicable federal, state and local laws and regulations required. ISO review and audit experience preferred. CWDP Preferred.Skills/Abilities: Excellent interpersonal skills with the ability to effectively disseminate information to a diverse audience in verbal and written format required. Must possess exceptional computer literacy including strong data entry, use various software programs for correspondence, reports, statistical compilation, and database expertise. Strong analytical skills with the ability to gather information and provide articulate and solutions driven options to complex issues. Ability to multi-task in a fast-paced environment. Strong listening and problem-solving skills. Ability to work independently with minimal supervision and effectively as part of a team. Must adhere to the principles of Extreme Customer Service with all interactions with internal and external customers. Training experience.Additional Requirements: Must have valid driver's license and adequate vehicle insurance coverage. Some travel required.Benefits: Insurance: Health, Life, Dental and Disability, PTO, Paid Holidays, 401K, Flexible Spending Account, Tuition AssistanceAdditional InformationWe believe that every role matters and that every customer, both internal and external, should feel empowered to be the best that they can be. Dynamic Workforce Solutions is a place where passion meets purpose and results in excellence.Equal Opportunity EmployerAPM, including Equus Workforce Solutions, Ross Innovative Employment Solutions, Dynamic Workforce Solutions, DESI, AGELIC, and Grant Associates, is committed to providing equal employment opportunities to all applicants and employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.APM is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. If you require a reasonable accommodation during the application, interview, or selection process, please contact View email address on click.appcast.io.