IT Support Specialist

Job Description

Job Description

Description:

Youthnet partners with young people and their families navigating systems of care, providing support that fosters hope, belonging, and the confidence to shape their own future. Youthnet is proud to serve children, youth and families throughout Western Washington State.

Our values shape how we work, how we support one another, and how we serve our community. They guide our decisions, strengthen our relationships, and reflect our commitment to creating meaningful, lasting impact. We are looking for individuals who share these values and are inspired to put them into practice every day.

At Youthnet, we value:

• Empowerment We uplift young people and families through collaboration and advocacy.
• Belonging We prioritize relationships, inclusiveness, and community in all of our work. We recognize that every individual needs authentic connection to flourish.
• Hope We know people provided with dignity, respect, and encouragement will create a future they believe in.
• Accountability We create an environment that nurtures integrity, transparency, and ongoing learning for ourselves and those we have the privilege to serve.

Role Overview:

Youthnet is seeking a motivated, service-oriented IT Support Specialist to join our team. This role is a strong fit for someone early in their IT career who wants room to grow and build hands-on experience in a supportive environment. The ideal candidate has a strong foundation in information technology, enjoys solving problems, communicates well with others, and is eager to learn emerging technologies, including AI-powered productivity and support tools.

Working under the direction of the Technology Director, this position provides day-to-day technical support for staff, assists with onboarding new employees, participates in IT projects, and helps maintain the organization's technology systems. As Youthnet continues to grow, this role will offer opportunities to take on additional responsibilities and develop professionally.

Requirements:

Duties and Responsibilities:

• Provide first-level technical support for staff via phone, email, remote support, and in person.
• Troubleshoot hardware, software, printer, network, and user account issues.
• Set up, configure, and deploy computers, mobile devices, peripherals, and other technology equipment.
• Assist with onboarding new employees, including workstation setup, account creation, equipment deployment, and technology orientation.
• Maintain an accurate inventory of IT equipment and technology assets.
• Document support requests, resolutions, and technical procedures.
• Assist with software installations, updates, and routine system maintenance across Windows and Linux systems.
• Assist with basic administration of the organization's Linux servers under the direction of the Technology Director, including user accounts, permissions, backups, and log review.
• Support Google Workspace and other cloud-based business applications.
• Participate in IT improvement initiatives and special projects.
• Follow organizational security policies and help promote cybersecurity best practices.
• Perform other related duties as assigned.

Knowledge, Skills, & Abilities:

• Excellent customer service and interpersonal skills.
• Strong analytical and troubleshooting abilities.
• Ability to explain technical concepts to non-technical users.
• Strong organizational skills with attention to detail.
• Ability to prioritize multiple tasks and shift focus as priorities change.
• Self-motivated, dependable, and eager to learn.
• Ability to work independently and collaboratively as part of a team.
• Demonstrates professionalism, integrity, and sound judgment.

Qualifications:

• Foundational knowledge of computer hardware, operating systems, basic database concepts, networking fundamentals, and common business applications.
• Education, training, or practical experience in information technology, computer science, cybersecurity, management information systems, or a related area. This may include a college degree, professional experience, technical certifications, internships, volunteer work, independent projects, or an equivalent combination of experience and education.
• Familiarity with Microsoft Windows, Linux, Google Workspace, and basic command-line tools.
• Willingness and ability to learn and use AI-powered tools to improve productivity, automation, documentation, troubleshooting, and workflow efficiency.

Preferred Skills Include:

• Experience scripting in Bash, PowerShell, or Python.
• Experience with a ticketing system or IT documentation platform.
• Exposure to server administration, virtualization, or web hosting control panels.
• Help desk, campus IT, internship, or volunteer technical support experience.

Work Environment:

This is a hybrid position involving both office-based and remote work, with travel between organizational locations as needed. The role requires the ability to lift and move computer equipment weighing up to 40 pounds and perform routine equipment setup.

Youthnet offers a professional, caring and fun work environment where our team members feel supported and inspired. Our culture values collaboration, personal growth, and the meaningful impact of our work. Whether you're in the field or behind the scenes, you'll be part of a team that’s passionate about making a difference and enjoys doing it together.