IT Support Specialist

Incumbent deploys, maintains and decommissions hardware and software (Windows computers and iOS mobile devices), provides technical support (phone, email and desk-side), and assists with technical projects. Incumbent must possess strong technical and customer service skills and be able to efficiently multi-task in a fast-paced environment. Ability to stay organized and communicate effectively is a must. Job Requirements: Bachelor’s degree or equivalent experience. Intimate working knowledge of desktop operating systems Preferred Qualifications: N/A Skill Requirements: CORE Adaptability- Ability to deal calmly andeffectively with high stress situations and work persistently when facingobstacles. Ability to work well in ambiguous situations, adjust quickly tochange, and easily considernew approaches.Collaboration- Ability to foster a sense ofunity and trust within teams, breaking down silos and promoting teamworkacross departments. Ability to encourageandfacilitatecooperation, pride, trust, and group identity.Skill in working with others to achieve goals. Communication- Ability to convey ideas andinformation to different audiences through verbal and written means.Knowledge of different writing techniques for different document types andpurposes. Ability to create written documents that are complete, grammaticallyaccurate,and technically sound. Ability to articulate ideas clearly throughspeech. Customer Orientation- Values anddelivers high quality, professional, responsive, and innovative service tointernal and external customers. Builds andmaintainseffectivecustomer relations that result in satisfaction; holds self and othersaccountable for quality outcomes. Decision Making- Skill in making sound,well-informed, and objective decisions, taking into consideration thepotential impact and implications of the decisions. Ability to commit toaction even in uncertain situations. Organizational Awareness- Knowledge of thestructure, functions, and dynamics present within the U.S. House ofRepresentatives and theSAA. Knowledge of relevant policies andprocedures that govern the organization. Knowledge of howtheSAAfits within the broader context of Federal agencies andhow it contributes to government functioning. Planning and Coordination- Ability toorganize work, set priorities, anddetermineresourcerequirements. Ability todetermineshort- or long-term goals andstrategies to achieve them. Ability to coordinate with otherstoaccomplishgoals. Skill in monitoring progress in relation todesired outcomes. Problem Solving- Abilitytoidentifyproblems; skill indeterminingaccuracyand relevance of information. Ability to use sound judgment to generateand evaluate alternatives, develop effective solutions, and makerecommendations. LEADERSHIP Leadership skills are not a requirement at entry for thisjob,butmay berequiredat a later point to fulfill the dutiesof thejob. SPECIALTY Information Security- Knowledge of theprinciples, methods, and tools for protecting information and informationsystems from unauthorized access, use, disclosure, disruption,modification, or destructionin order toprovideconfidentiality, integrity, and availability. Work Schedule: Full-time, permanent. Monday – Friday, 8:30 a.m. – 5:00 p.m. Must be able to work outside of normal business hours - evenings and weekends may be required. Physical Requirements and Work Environment: Thisjobis based ina typical office environment. Role requires equipment weighing up to 25 lbs.The incumbent should be capable of meeting physical requirements, which mayinclude sitting, lifting, bending, crouching, walking, and standing. Other Significant Factors: Job requires on-call support. Job requires local travel within the Washington, DC metropolitan area. Job may be required to report to work in all conditions. Job may require various shifts, extended hours or weekends. Applicant Instructions : Equality and non-discrimination statements: Applicants will be considered without regard to race, color, national origin, religion, sex (including marital or parental status), disability, or age. The SAA is an equal opportunity employer and is committed to building and maintaining an inclusive and diverse work environment. Employment with the U.S. House of Representatives is at-will. This position has been determined to be Non-Exempt from the overtime provisions of the Fair Labor Standards Act. Employment is contingent upon satisfactorily completing a criminal history records check. A preemployment drug test is required for positions requiring a security clearance. Veterans’ Preference Information: Hiring for this position is governed by the Veterans Employment Opportunities Act. Only applicants seeking veterans’ preference consideration should email View email address on click.appcast.io for further information. Please note the word “Veteran” in the subject line and note the job title in the body of the email. #J-18808-Ljbffr