IT Support Specialist

Careerscape is supporting a client opening for a Remote Entry-Level IT Support Specialist. This role focuses on supporting users, troubleshooting technical issues, maintaining systems, and helping ensure smooth day-to-day technology operations.

This is an excellent opportunity for someone who is organized, problem-solving oriented, and interested in building a career in IT support, technology operations, systems administration, or technical services.

The IT Support Specialist will work closely with internal teams and end users to provide technical assistance and maintain reliable support processes.

This role is ideal for candidates interested in technical support, IT operations, help desk services, or business technology.

Responsibilities

• Provide technical support to users via email, chat, and ticket systems
• Troubleshoot software and basic system issues
• Document support requests and resolutions
• Assist with account setup and access management
• Maintain records of support activities
• Escalate complex technical issues when needed
• Support onboarding and technology setup processes
• Monitor systems and resolve routine issues
• Update internal knowledge documentation
• Coordinate with internal departments
• Support process improvement initiatives
• Assist with special projects and administrative tasks

Requirements

• High school diploma or equivalent required
• Associate’s or Bachelor’s degree preferred
• 0–2 years of experience in customer service, administration, IT support, or related roles
• Strong communication and problem-solving skills
• Basic computer and troubleshooting skills
• Familiarity with Microsoft Office and Google Workspace
• Ability to manage multiple priorities effectively
• Comfortable working independently in a remote environment
• Professional and dependable mindset
• Strong attention to detail

Benefits

• Fully remote work flexibility within the United States
• Competitive entry-level compensation
• Medical, dental, and vision coverage options
• Paid time off, holidays, and sick leave
• 401(k) retirement plan options
• Paid training and onboarding
• Career growth into IT Analyst, Systems Administrator, Technical Support Specialist, or IT Operations roles
• Performance-based bonuses and advancement opportunities
• Supportive and collaborative team environment
• Professional development and learning opportunities

Job Type: Full-Time | Work Type: Remote | Industry: Information Technology | Experience: Entry