IT Support Specialist

Summary

Incumbent deploys, maintains and decommissions hardware and software (Windows computers and iOS mobile devices), provides technical support (phone, email and desk-side), and assists with technical projects. Incumbent must possess strong technical and customer service skills and be able to efficiently multi-task in a fast-paced environment. Ability to stay organized and communicate effectively is a must.

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Duties

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IT Support Specialist

Information Services Division

Salary: $87,271 - $90,661

This is a non-supervisory position.

Job Summary:

This job is with the

Information Services (IS) Division, Office of the Sergeant at Arms (SAA), U.S.

House of Representatives (House). The IS division procures, manages and

supports technology-related resources and projects for the Office of the SAA,

and collaborates with other House offices to ensure the security and efficiency

of SAA information systems.

Incumbent deploys, maintains

and decommissions hardware and software (Windows computers and iOS mobile

devices), provides technical support (phone, email and desk-side), and assists

with technical projects. Incumbent must

possess strong technical and customer service skills and be able to efficiently

multi-task in a fast-paced environment. Ability to stay organized and

communicate effectively is a must.

Duties:

Typical duties include, but are not necessarily limited to:

• Configures and deploys desktops computers, laptops, peripherals and
  mobile devices
• Creates and manages Active Directory user accounts and distribution
  groups
• Troubleshoots desktop and mobile device problems
• Provides technical phone and desk-side support to end users
• Supports disaster recovery and business continuity programs

Requirements

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Conditions of employment

• USA Jobs Conditions of Employment

Qualifications

Job Requirements:

• Bachelor's degree or equivalent experience.
• Intimate working knowledge of desktop operating systems

Preferred Qualifications:

• N/A

Skill Requirements:

CORE

• Adaptability - Ability to deal calmly and
  effectively with high stress situations and work persistently when facing
  obstacles. Ability to work well in ambiguous situations, adjust quickly to
  change, and easily consider new approaches. Collaboration - Ability to foster a sense of
  unity and trust within teams, breaking down silos and promoting teamwork
  across departments. Ability to encourage
  and facilitate cooperation, pride, trust, and group identity.
  Skill in working with others to achieve goals.
• Communication - Ability to convey ideas and
  information to different audiences through verbal and written means.
  Knowledge of different writing techniques for different document types and
  purposes. Ability to create written documents that are complete, grammatically accurate,
  and technically sound. Ability to articulate ideas clearly through
  speech.
• Customer Orientation - Values and
  delivers high quality, professional, responsive, and innovative service to
  internal and external customers. Builds and maintains effective
  customer relations that result in satisfaction; holds self and others
  accountable for quality outcomes.
• Decision Making - Skill in making sound,
  well-informed, and objective decisions, taking into consideration the
  potential impact and implications of the decisions. Ability to commit to
  action even in uncertain situations.
• Organizational Awareness - Knowledge of the
  structure, functions, and dynamics present within the U.S. House of
  Representatives and the SAA. Knowledge of relevant policies and
  procedures that govern the organization. Knowledge of how
  the SAA fits within the broader context of Federal agencies and
  how it contributes to government functioning.
• Planning and Coordination - Ability to
  organize work, set priorities, and determine resource
  requirements. Ability to determine short- or long-term goals and
  strategies to achieve them. Ability to coordinate with others
  to accomplish goals. Skill in monitoring progress in relation to
  desired outcomes.
• Problem Solving - Ability
  to identify problems; skill in determining accuracy
  and relevance of information. Ability to use sound judgment to generate
  and evaluate alternatives, develop effective solutions, and make
  recommendations.

LEADERSHIP

• Leadership skills are not a requirement at entry for this job,
  but may be required at a later point to fulfill the duties
  of the job.

SPECIALTY

• Information Security - Knowledge of the
  principles, methods, and tools for protecting information and information
  systems from unauthorized access, use, disclosure, disruption,
  modification, or destruction in order to provide
  confidentiality, integrity, and availability.

Work Schedule:

Full-time, permanent. Monday - Friday, 8:30 a.m. - 5:00 p.m.

Must be able to work outside of normal business hours - evenings and weekends may be required.

Physical Requirements and Work Environment:

This job is based in

a typical office environment. Role requires equipment weighing up to 25 lbs.

The incumbent should be capable of meeting physical requirements, which may

include sitting, lifting, bending, crouching, walking, and standing.

Other Significant Factors:

• Job requires on-call support.
• Job requires local travel within the Washington, DC metropolitan area.
• Job may be required to report to work in all conditions.
• Job may require various shifts, extended hours or weekends.

Applicant Instructions :

Qualified candidates should submit a resume and cover letter by 7:00 p.m. on August 3, 2026. Applicants will receive an email response indicating receipt of their cover letter and resume. Submission of these documents does not guarantee an interview.

Applicants will be considered without regard to race, color, national origin, religion, sex (including marital or parental status), disability, or age.

The SAA is an equal opportunity employer and is committed to building and maintaining an inclusive and diverse work environment. Employment with the U.S. House of Representatives is at-will. This position has been determined to be Non-Exempt from the overtime provisions of the Fair Labor Standards Act.

Employment is contingent upon satisfactorily completing a criminal history records check.

A preemployment drug test is required for positions requiring a security clearance.

Veterans' Preference Information:

Hiring for this position is governed by the Veterans Employment Opportunities Act.

Only applicants seeking veterans' preference consideration should email View email address on click.appcast.io for further information. Please note the word "Veteran" in the subject line and note the job title in the body of the email.

Additional information

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.