Practice Administrator

Job Description

Job Description

Position Summary

Valley Oak Oral Surgery & Dental Implants is seeking an experienced Practice Administrator to help lead a growing, patient-centered oral surgery practice in Fresno.

This is an opportunity for an experienced leader to build systems, develop a high-performing team, and partner directly with the surgeon to shape the future of the practice. We're looking for someone who enjoys creating organization, solving problems, and helping both patients and employees thrive.

This is a hands-on leadership position responsible for overseeing daily operations, coaching staff, improving office systems, and supporting the continued growth of the practice.

The Practice Administrator serves as the primary liaison between the doctor and staff and is responsible for supervising the administrative team, overseeing financial operations, and ensuring an exceptional patient experience.

We are committed to providing exceptional surgical care while creating a supportive, respectful, and collaborative environment for both our patients and our team.

Compensation & Benefits

• $30–$40 per hour , depending on experience
• Monday–Friday schedule
• Paid time off
• Paid holidays
• Performance-based bonuses tied to leadership, operational efficiency, patient experience, and overall practice performance
• Opportunity for professional growth as the practice expands

Responsibilities

Leadership & Operations

• Supervise, support, and coach front-office and administrative team members
• Serve as the primary liaison between the doctor and staff
• Assist with hiring, onboarding, training, and employee development
• Monitor staffing, workflow, scheduling, and daily office operations
• Reinforce office policies, procedures, and performance expectations
• Address employee, patient, and workflow concerns professionally
• Identify opportunities to improve efficiency, systems, and the overall patient experience
• Support the doctor with staffing needs and operational priorities

Financial Operations & Practice Administration

• Oversee treatment estimates and patient financial discussions
• Explain insurance benefits, patient portions, and payment options
• Collect payments, deposits, copayments, deductibles, and outstanding balances
• Assist with financing arrangements and account concerns
• Ensure accurate financial documentation and adherence to office policies
• Oversee scheduling, treatment coordination, and front-office workflow

Patient & Referral Relations

• Maintain a high level of patient service
• Resolve patient concerns professionally and efficiently
• Communicate with patients, insurance representatives, and referring offices
• Maintain strong relationships with referring practices

The Ideal Candidate

We're looking for someone who:

• Leads with professionalism, accountability, and kindness
• Creates structure while maintaining a positive team culture
• Addresses challenges directly, respectfully, and with emotional maturity
• Takes initiative and ownership rather than waiting to be directed
• Thrives in a fast-paced environment and enjoys improving systems
• Communicates clearly and confidently with both staff and patients
• Values integrity, collaboration, and continuous improvement

Qualifications

• Prior office management, supervisory, or team-lead experience required
• Previous leadership experience in dental, oral surgery, specialty dental, orthodontics, periodontics, endodontics, or another healthcare practice preferred
• Experience with patient financing, insurance verification, treatment coordination, or account management preferred
• Strong leadership, communication, and organizational skills
• Ability to coach and develop team members
• Comfortable discussing treatment costs and financial responsibilities with patients
• Professional, reliable, and solution-oriented
• Able to manage multiple priorities in a fast-paced healthcare environment
• Open Dental experience preferred

Our practice continues to grow through strong relationships with referring providers and a commitment to exceptional patient care. We are looking for someone who is excited to grow with us and help lead our team into the future.

How to Apply

Please submit your resume along with a brief introduction describing your relevant experience, leadership background, and why you would be a strong fit for Valley Oak Oral Surgery & Dental Implants.

We look forward to hearing from you.