Chat Customer Representative - Remote
Feed My People
Chat Customer Representative - Remote We are seeking a dedicated and empathetic chat support agent representative to join our team. The ideal candidate will be responsible for providing exceptional customer support via phone, email, or live chat. As a representative, you will play a crucial role in ensuring that our customers receive the best possible experience, resolving their issues promptly and efficiently. The online chat representative may provide technical support, resolve customer service inquiries, or offer additional forms of real-time problem-solving. Qualifications: Love for customers and their experience with a product Analytical skills and ability to leverage data to drive decision-making Excellent communication and interpersonal skills Demonstrated ability to build and maintain strong relationships with customers and internal stakeholders Experience with customer support ticketing systems and CRM platforms Knowledge of customer support metrics and industry best practices Able to integrate technology-based solutions that improve the customer experience (AI, Chat, Self-serve portals) Able to help customers on weekends if needed Key Responsibilities: They're responsible for answering customer questions that come in via the website(s) Live chat agents need to be able to provide concise information to customers. Chat is all about quick responses and accessibility so agents need to be able to answer questions effectively and efficiently. Customers commonly use live chat to reach out with a problem. This could be to do with a faulty product, shipping issues, service complaints all sorts. And it's the job of the live chat agent to fix the issue. You might think that soft skills are less important for a web-based role than they are for other, face-to-face customer service jobs. But it's not enough to acrobatically answer questions in live chat. So, another of the live chat agent responsibilities is to make the conversations they have with customers meaningful. And that requires soft skills. As such, another of the live chat agent responsibilities is to identify such major pain points. Then, they need to flag them to a liaison who will convey the information to other departments. In this way, live chat agents are part of developing and improving the products and services the business offers. Beyond cross-training on other channels, broader customer service training is another key part of a chat agent's job. Live chat agents commonly undergo on-the-job training. Typically, this includes technical training, policy training, soft skills training, and the like. While the company should provide this training, it's the responsibility of the agent to engage with the opportunity to touch up and improve their skills. Applicant Location: USA ONLY
- ...leader in the digital mailbox industry. Our customer base is quickly growing and we’re looking... ...supporting customers via the phone, on chat and through email, an excellent verbal... ...*Please note this is an in-office role. Remote work is not available. There will be a two...Remote workChatFull timeWork at office
- ...Summary The Customer Service Representative is responsible for providing effective customer service for all internal and external customers by using... ...solutions for customer inquiries via phone, email, online chat, etc. Research, prioritize and resolve customer issues...Remote workChat
- ...where you can - Manage a myriad of conversations with our customers via chat, email and phone. - Turn problems into solutions and happiness... ...- Free rides to drive our cool and sustainable vehicles. - Remote work from the comfort of your home. - Fast changing...Remote workChatFull timeInternship
$20 - $26 per hour
...Job Title: Remote Customer Service Representative Hourly Pay: $20 - $26/hour Summary: We’re looking for caring and dependable individuals... .... In this role, you’ll help customers by phone, chat, or email, answering questions, solving basic issues, and...Remote workChatHourly payWork from homeFlexible hours- ...NoGigiddy is looking for a dedicated Chat Support Agent to join our remote team in Pasadena, California. In this role, you will provide exceptional... ...platform features. The ideal candidate should possess customer support experience, excellent communication skills, and...Remote workChat
- ...Customer Service Representative Full Time/Part Time/Remote We are looking for ambitious, energetic, outgoing individuals join our team in the travel industry... ...successful. Connect with clients via phone/email/chat/and or social media to assist them with all their...Remote workChatFull timePart timeFlexible hours
$22 - $28 per hour
...Job Title: Remote Customer Service Representative Hourly Pay: $22 - $28/hour Summary: We are looking for dependable and friendly Customer... ...Respond to customer inquiries via phone, email, or chat with professionalism and care Assist customers with account...Remote workChatHourly payWork from homeFlexible hours$21 - $23 per hour
...Job Description: Call Center - Customer Service Representative Location : Buchanan, NY (On-site. No remote or hybrid work.) Pay Range : $21 - $23 / hr (depending... ...information. Communicate with customers via chat or email. Coordinate and communicate with other...Remote workChat$21 - $29 per hour
...Customer Service Representative (Remote USA) | $21-$29 per Hour Are You a Customer Champion? At Bridgepoint Works , we take pride in exceptional... ...Respond to customer inquiries via phone, email, and chat with professionalism and efficiency. Troubleshoot and...Remote workChatHourly pay- ...We're seeking a highly skilled and empathetic Customer Service Representative to join our remote team! As a key member of our customer experience team, you'... ...exceptional support to our customers via phone, email, and chat- Dynamic Environment: Collaborate with a talented...Remote workChatHourly payWork at officeWork from homeFlexible hours
- Amazon is seeking Work From Home Customer Service Representatives to assist customers with orders, returns, refunds, account issues, delivery questions, and general customer inquiries through phone, chat, and email support. Customer Service Representatives are responsible...Remote workChatWork from home
- ...Engagement Program Paid Training Customer Service Representative are responsible for processing in-... ...is the world's leading provider of remote interpreting solutions, including over... ...interpretation, multilingual email and chat support, business process outsourcing...Remote workChatFull timeLocal areaShift work
- ...Remote Customer Service Representative Heritage Civil Works | Remote | Full-Time At Heritage Civil Works, we don't just engineer solutions we redefine... ...- Manage support tickets, emails, and occasional live chats to ensure fast, accurate, and friendly resolutions. -...Remote workChatFull timeImmediate start
- ...: We are seeking a highly motivated and enthusiastic Remote Customer Service Representative to join our team. As a Remote Customer Service Representative... ...communication channels, including phone, email, and chat. Responsibilities: Respond to customer inquiries...Remote workChatWork at officeFlexible hoursAfternoon shift
$61.68k - $66k
...that puts you at the heart of customer success? As a Customer... ...practices. The Customer Experience Representative acts as the primary point of... ...incentives or business benefits. Remote Type Hybrid Remote Skills... ...interviews via online chat or request money as a term of...Remote workChatFull timeLocal area- ...Graybar is seeking a Customer Service Representative to serve as a key contact for customers, entering orders... ...providing timely, professional support. This remote role includes front-line customer service for Graybar.com and live chat assistance, with emphasis on customer...Remote workChat
- ...passionate about making an impact. Now, we are looking for a Customer Service Representative to be the voice of Nexis Builds, ensuring our clients and... ...Inquiries Efficiently Answer calls, emails, and live chat messages from clients, vendors, and internal teams, ensuring...Remote workChatWork at office
- ...this entry-level role, you'll support a popular tax software's customers by guiding them through the software, answering account questions... ...various support channels including phone support with video chat capability and traditional chat support. If you love working from...Remote workChatFull timeTemporary workPart timeWork from home
€10 - €15 per hour
...Freelance Email and Chat Customer Support Portuguese Speakers Barcelona, Spain Or refer someone Job Openings Freelance Email and Chat... ...Portuguese-speaking freelancer looking for a flexible and fully remote opportunity? We are hiring freelance customer support agents to...Remote workChatHourly payFreelanceMonday to FridayFlexible hoursDay shift- ...growing, and were excited to welcome a Customer Service Representative to help maintain our standard of... ...inquiries via phone, email, and live chat. - Provide detailed information about... ...Environment - Hybrid Work Option Work Remotely ~ Yes Job Type: Remote...Remote workChatWork at office
- ...Remote Customer Service Representative OneTouch Direct is not your typical Call Center. Founded in 1998, we have since grown into one of the most preeminent... ...Respond to customer inquiries via phone, email, or chat in a timely and professional manner. Assist customers...Remote workChatLive inWork from home
- ...Customer Service Representative (Remote Full-Time) Company: Heritage Civil Works West Des Moines, IA heritagecivils.com About Us: Heritage... ...to customer inquiries via phone, email, and live chat Handle customer issues with professionalism, empathy...Remote workChatHourly payFull timeLocal areaImmediate startMonday to Friday
- ...Bring your energy to Netflix Customer Service Representative (Remote) and support customers or operations from home. In this role, youll handle requests by phone, chat, or email and keep records accurate, staying on schedule and working with care. Success comes from people...Remote workChat
- ...insurance products. We are seeking a Customer Service Representative for this work from home opportunity... ...volume of inbound phone calls and chats; responds to and resolves customer issues... ...Ability to work independently in a remote environment with strong self-motivation...Remote workChatWork at officeWork from home
- ...COGECO is seeking a Remote Customer Service Representative to deliver exceptional support from home. You will be the primary contact for customers, handling inquiries via phone, email, or chat, and resolving issues with accuracy and professionalism. This role offers...Remote workChat
- ...Position: Customer Service & Operations Representative Location: Remote Rate: Negotiable based on experience Duration: 3 Months+ Our client is... ...including learning new ticket types and workflows, chat, call and email interactions with customers and...Remote workChatHourly payWeekly payContract workWork at officeImmediate startFlexible hours
$21 - $28 per hour
...Job Title: Customer Service Representative Location: Remote (U.S. Applicants Only) Company: Everglade Works Type: Full-Time | Remote | Competitive Benefits... ...exceptional customer service via phone, email, and chat, addressing customer inquiries, troubleshooting...Remote workChatHourly payFull timeWork from homeHome officeFlexible hours- ...Bring your energy to the role of Amazon Customer Service Representative (Remote) to assist customers via chat, phone, or email with orders, returns, and account issues. Deliver excellent service to customers and coworkers. Stay adaptable in a fast-paced environment. Perks...Remote workChatFlexible hours
$18 per hour
...ticketing and registration platform our customers deserve. We’re an event management software... ...to work for Brushfire? We’ve been 100% remote for the better part of two decades, and our... ...open, candid communication through group chats, video calls, and phone calls throughout...Remote workChatHourly payPart timeSeasonal workImmediate startWork from homeWeekend workAfternoon shiftWeekday work- ...Skybound Getaways is seeking a Customer Service Representative for a remote role with training provided. Start date flexible; this position offers 100% remote... ...You will respond to inquiries via phone, email, and chat; provide information on services and policies; maintain...Remote workChatFlexible hours
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