On-Call Transportation Accessibility Specialist

Why This Role Matters As an On-Call Transportation Accessibility Specialist (also known as an On- Call Mobility Assessment Evaluator), you will help ensure individuals with disabilities and older adults receive fair, accurate, and timely ADA paratransit eligibility determinations, while also supporting independence and appropriate use of fixed-route public transportation whenever possible. This role is intentionally designed to attract professionals from clinical disciplines and social-services or human-services backgrounds. Whether your strengths lie in functional assessment, clinical observation, interviewing, advocacy, or structured decision-making, your work will directly shape equitable mobility outcomes. Location: STL Metro Transit Access Center: 3140 Pershall Rd. St. Louis, MO 63136 Who This Role Is For: Clinical or Rehabilitation Professional (OT, PT, COTA, rehab, healthcare-adjacent) You value objective functional assessment and defensible decision-making You want to apply clinical judgment outside traditional care settings You’re interested in systems-level impact and community accessibility Social Services or Human Services Professional (Social services, disability services, case management, advocacy) You thrive in people-centered, equity-driven work You bring strong interviewing, listening, and observational skills You are comfortable working within structured eligibility and regulatory frameworks What you’ll do: Assess & Determine Transportation Access Conduct in-person interviews and functional assessments with applicants Review ADA paratransit applications, intake forms, and professional verification materials Determine required functional assessments and evaluate results Apply observations and assessment findings to ADA eligibility determinations Assess applicants’ ability to independently use fixed-route public transportation Make final eligibility determinations in compliance with ADA regulations and contract standards Conduct Functional Assessments Assessments may include: Outdoor and indoor physical functional assessments Cognitive and observational assessments (e.g., FACTS, MMSE) Standardized tools administered according to established protocols Document, Communicate & Defend Decisions Produce timely, accurate written eligibility determinations within ADA-mandated timeframes Maintain complete documentation supporting eligibility decisions and appeals Enter and manage applicant data in Client systems (including Trapeze) Participate in appeals processes by clearly articulating decision rationale Provide additional written documentation to Clients upon request Collaborate & Improve Partner with MTM leadership and Client teams to identify process improvement opportunities Participate in staff meetings, trainings, and Client collaboration sessions Support community outreach and education initiatives as needed Maintain HIPAA compliance and confidentiality at all times Deliver High-Quality Human Service Build rapport with applicants, caregivers, and support staff Communicate respectfully, clearly, and compassionately with diverse populations Maintain a positive, professional presence in all interactions What you’ll need: Experience, Education & Certifications: Bachelor’s degree in Social Services, Rehabilitation, Healthcare, or a related field 3+ years of professional experience working with individuals with disabilities and/or older adults Related experience with regard to the functional assessment of individuals with disabilities along with experience working with individuals with disabilities Experience documenting decisions within regulated or compliance-driven programs Experience with ADA programs, eligibility determination, &/or public benefits Skills: Strong interviewing, assessment, and observational skills Knowledge of or ability to develop expertise in ADA complementary paratransit eligibility regulations Ability to administer standardized evaluation tools consistently and accurately Clear written communication for reports and eligibility determination letters Intermediate proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint) Strong organizational and multi-tasking abilities Ability to work independently with limited supervision High standards for confidentiality and data integrity Additional language skills are a plus Even better if you have... Knowledge of public transportation systems preferred OT, PT, or COTA certification or licensure, preferred 5+ years of post-licensure clinical experience, preferred CPR and First Aid certification, preferred Possess a continuously valid US driver’s license, preferred Min Salary: $26/hr Max Salary: $31/hr This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process. Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture. #MTMTransit About Us MTM Health is a healthcare and transportation management company whose mission is to partner with clients in developing innovative solutions for accessing healthcare, increasing independence, and connecting community resources in the most cost-effective manner. To achieve this, we leverage our core competencies in managing customer service operations and building provider networks. MTM Health’s five core values guide our employees in providing the highest quality customer experience possible and helping clients achieve their goals: - Respect Individuals - Collaborate to Innovate - Deliver Value - Align with Clients - Act with Integrity Your Potential. Our Mission. At MTM Health, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide. We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential. With consistent Top Workplace and Best Place to Work awards, plus honors for Healthiest Employers, Diversity and Inclusion, Women in Leadership, and top-tier training programs, we’re recognized for creating a culture that empowers you to thrive, innovate, and lead with impact. We invite you to apply for any of our open positions and look forward to providing you an opportunity to develop your career as a member of our team. Don't see your dream job listed? No problem! Introduce yourself by completing this form with your contact information and resume. We’ll keep your details on hand and reach out if a great opportunity opens up that matches your experience. Benefits without Barriers To show appreciation for our staff’s hard work and dedication, MTM offers more than just a paycheck. Our Total Rewards program is all encompassing, offering a wide variety of enticing benefits to ensure our employees and their families are rewarded. Limitless Growth Opportunities At MTM, your growth powers our movement. Our career development programs are designed to ignite your potential, sharpen your skills, and propel you toward a future where you don’t just succeed—you redefine what’s possible. Art of Client Communication Cornerstone Program Bench Program Tech Bench Program Continuous Education Reimbursement