Service Manager

Is one of western Wisconsin’s largest and longest-established marine and powersports dealership. Founded in 1995 and guided by the principle “Brand names you trust...from people who care,” the dealership operates more than 60,000 square feet of facilities across a 14-acre campus. They represent many of the industry’s leading marine and powersports brands, including Mercury Marine, Yamaha, MasterCraft, Lund, and Bennington. The dealership is recognized for its outstanding customer experience, with Mercury Marine Customer Satisfaction Index scores placing it among the top-performing marine dealerships in the United States. The Opportunity: We are seeking an experienced and hands-on Service Manager to lead its marine service operations. The Service Manager will oversee the daily performance of a well-established service department operating across two buildings and supported by technicians, riggers, service advisors, a detailer, and a porter. This individual will be responsible for delivering high-quality maintenance and repair services, developing the service team, improving departmental efficiency, maintaining strong customer satisfaction, and contributing to the dealership’s overall profitability and continued growth. This position represents a planned transition from a highly experienced Service Manager who has served the dealership for 30+ years. The retiring manager will remain available during the transition to provide training, operational knowledge, and support to the successful candidate. Performance-based compensation providing total annual earning potential of approximately $90,000–$100,000 Additional compensation based on billed labor and achievement of departmental budget objectives Structured transition and training support from the dealership’s retiring Service Manager Continuous professional development through manufacturer training and certifications Potential for continued career advancement within the dealership, including future executive leadership opportunities Duties and Responsibilities: Manage the daily operations of the service department across two dealership buildings, ensuring efficient, organized, and effective service delivery Lead, train, manage, and develop a service team that includes technicians, riggers, service advisors, a detailer, and a porter Foster a departmental culture focused on teamwork, accountability, technical excellence, customer service, and continuous improvement Oversee the scheduling and coordination of service appointments, repair orders, rigging work, maintenance, and other service activities Ensure work is assigned appropriately and completed accurately, efficiently, and within promised delivery timelines Monitor technician and rigger productivity, efficiency, billed labor, work quality, and departmental capacity Maintain high levels of customer satisfaction by ensuring quality service and promptly resolving customer questions, concerns, and escalated service issues Develop and maintain strong customer relationships while reinforcing Zacho Sports Center’s commitment to providing an exceptional ownership experience Collaborate closely with the parts department to ensure the timely availability of parts, accessories, supplies, and materials required for service and rigging work Implement, document, and monitor effective processes for diagnostics, repairs, maintenance, rigging, work-order management, quality control, and vehicle or boat delivery Develop and manage the service department budget, including labor expenses, parts usage, supplies, equipment, and other departmental costs Track departmental financial and operational performance, including revenue, gross profit, billed labor, productivity, efficiency, budget achievement, and customer satisfaction Identify and implement strategies to increase service department revenue, profitability, labor utilization, and operational efficiency Support the management and continued growth of the dealership’s storage business, which currently accommodates approximately 300 units through indoor and outdoor storage Ensure service operations comply with dealership policies, manufacturer requirements, safety procedures, environmental standards, and applicable regulations Maintain accurate repair orders, service records, warranty documentation, customer communications, and departmental reporting through the dealership management system Remain current on marine industry trends, emerging technologies, manufacturer requirements, diagnostic systems, and service-management best practices Qualifications: Proven service management experience within a marine, powersports, recreational vehicle, automotive, or related dealership environment Mercury Marine service experience and technical knowledge are required Yamaha service experience is strongly preferred Experience servicing or supporting MasterCraft, Lund, Bennington, or comparable marine brands is highly desirable Strong technical knowledge of marine engines, propulsion systems, electrical systems, diagnostics, rigging, maintenance, and repair operations Demonstrated leadership, employee-development, and team-management capabilities Excellent customer service, communication, conflict-resolution, and relationship-management skills Experience developing and implementing effective service department processes, procedures, and operational strategies Ability to manage departmental budgets and understand service revenue, gross profit, billed labor, labor efficiency, productivity, and other key performance indicators Experience working collaboratively with a dealership parts department is required; direct parts department experience is a plus Proficiency with dealership and service management software; experience with Lightspeed DMS is preferred Strong organizational, scheduling, problem-solving, and decision-making skills Ability and willingness to work six days per week during the peak season and five days per week during the off-season #J-18808-Ljbffr