Lead Service Technician

Lead Service Technician

Pavion Connects and Protects by providing innovative fire, security, and communication integration solutions to customers across the globe. We bring industry-leading expertise to clients in enterprise, healthcare, education, government, data center, and retail industries. Global Reach. Local Service.

As a global leader, Pavion specializes in the design, installation, service, and maintenance of cutting-edge fire alarm systems, critical communications, video surveillance, access control, and advanced AV technologies. Our mission is to bring clarity and transformation to safety, security, and communication through integral technology and radical service.

With a commitment to safety, reliability, and operational excellence, Pavion ensures scalable, future-ready solutions tailored to meet and exceed our clients' needs. Learn more at

Pavion and our family of companies are seeking a talented and motivated Lead Service Technician to join our integration business unit.

Primary Responsibilities:

• Serve in a direct customer facing role providing onsite support for various technical issues.
• Provide outstanding customer service to improve customer relationship.
• Receive and perform field service calls, installations and preventive maintenance on commercial equipment.
• Diagnoses various system issues to determine system state and identify required corrective action.
• Troubleshoot equipment malfunctions utilizing standard and specialized test equipment.
• Repair or replace worn, damaged or defective parts.
• Requests replacement parts and work with end user once delivered to ensure the system is restored to operational status.
• Provides technical support and training to end users.
• Manages workload using the service management ticketing system
• Assists in the installation and configuration of various hardware and software components for new installations and/or service maintenance jobs.
• Maintain service van inventory to effectively respond to customer calls for service.
• Maintain vehicle and tools in good working order.
• Collaborates with management to identify process improvement areas, improve efficiency, workflows and processes.
• Complies with all policies, procedures and standards.
• Accurately report activities related to work orders and timecard reporting for invoicing and tracking.
• Occasional travel outside of the normal work area for service projects.
• Share knowledge and tips regarding to improve overall service with the rest of the team.
• Maintain competent understanding of CTSI services, products, and industry sectors.
• Meet or exceed individual goals.
• Other duties as assigned.

Basic Qualifications:

• High School Diploma or GED
• At least 5+ years of experience working with Access Control Systems, Intrusion Detection, CCTV and other low voltage electronic systems
• Have previous experience working in AV, Healthcare, Fire Alarm, or Security field in a technical role
• Have experience using standard electrical test equipment or specialty test equipment used with network systems, AV equipment, Healthcare systems, or Security equipment.
• Installation and Service of Mircom, Brivo, Avigilon, Ademco, Bosch, Software House, DMP and similar manufacturers
• Advance knowledge of hand tools, test/set up equipment and company machinery. Demonstrate ability to train others in use
• Advanced knowledge of electrical circuitry, network principles, NEC and fire codes
• Read/understand technical drawings, programming and installation guides
• Advanced knowledge of various low voltage systems
• Must be able to occasionally travel overnight
• Must be available for On-Call work

Preferred Qualifications:

• Government security clearance is a plus

Salary Range: The hourly pay range for this position is $XX.XX$YY.YY per hour . The starting hourly pay will be determined based on qualifications, experience, education, skills, certifications, and internal equity. We also offer a comprehensive benefits package.

Pavion is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. If you require accommodation or assistance during the application process, please contact us at View email address on click.appcast.io . Kindly note that resumes submitted to this email address will not be reviewed. Thank you for your understanding.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.