Warehouse Team Lead

Shift Team Lead

VGM Fulfillment is a national leader in CPAP machine and resupply order fulfillment. As an employee-owned company, every person at VGM has a personal stake in seeing business succeed. We do this by taking responsibility from our customers for the key operations of order fulfillment: picking, packing, shipping, and inventory management. Our network of fulfillment centers is strategically located throughout the United States providing coverage to all 50 states. This role needs to be present onsite at our warehouse location in Phoenix, AZ.

Job Purpose Summary: Shift Team Leads are the front-line support for employees and site supervisors. As an expert in operational procedures and standards, the site team lead supports any inbound, outbound, inventory, and quality efforts and activity in the warehouse. Team leads are expected to be exemplary workers and be available to assist the team whenever possible or necessary. The ability to indirectly lead and motivate team members is key to success as a shift team lead.

Reporting Accountability: Shift Supervisor

Working Location: VGM Warehouse, Phoenix, AZ

Work Hours Classification: Full Time, Monday - Thursday 5:00am - 3:30pm

Key Responsibilities:

• Execute daily production, shift, and departmental tasks to meet goals, as defined by the site supervisor and manager
• Provide indirect supervision of employees and support supervisor in team member initiatives
• Maintain the quality station in the facility.
• Evaluate needs of the team and communicate openly with the supervisor and manager
• Assist employees in all training efforts and handling overflow work
• Assist the quality station and document errors when needed
• Meet quality standards as set by leadership, assisting with inventory movement, reporting, and management as needed
• Assist in auditing bulk orders
• Handle all email communication that comes to the warehouse requests distro list
• Communicate daily stats to the team
• Be available to come in early and stay late as needed to provide adequate support to the business
• Maintain a clean and safety work environment to prevent accidents and injuries
• Maintain compliance, safety, and quality standards by ensuring strict adherence to company policies and procedures
• Assist with safety inspections to identify and mitigate potential hazards and complete all necessary documentation
• Maintain a positive and professional attitude while working with all other warehouse staff
• Set a positive example through personal attendance and time management
• Be willing to adapt to change to support business objectives
• Work cooperatively in a team environment to achieve business goals and growth opportunities
• Maintain a clear and organized work environment by ensuring all work areas are kept tidy and free of hazards by regularly cleaning and organizing tools, equipment, and materials.
• Embody the VGM Power of One Principles
• Perform other duties as assigned by leadership

Key Qualifications:

• Ability to consistently communicate with other VGMF and VGM Group personnel in person and via Microsoft Office 365 products
• Continuously uphold and follow VGM policies and procedures
• Ability to develop, influence, and coach indirect reports
• Ability to multitask and prioritize key warehouse initiatives
• Maintain a continuous improvement mindset and willingness to be cross trained in other areas of the warehouse
• Thorough knowledge of D365 and various other programs used by the team
• Demonstrate excellent verbal and written communication skills
• Ability and willingness to work overtime

Education:

• High School diploma or GED

Physical Requirements:

• Ability to stand and walk throughout the facility 75% of the workday
• Ability to lift 5lbs. Or less for extended periods of time
• Ability to react quickly and move quickly to various locations throughout the building as needed by the operation
• Strict adherence to all physical safety standards
• Visual abilities to include reading, distance vision and peripheral vision

Learn more about VGM Group, Inc.: Headquartered in Waterloo, Iowa, VGM is a 100% employee-owned company providing business and professional services to thousands of business customers across North America. Services include group purchasing, commercial insurance, management of healthcare services and networks in post-acute cases, healthcare distribution direct to patient homes, specialty consulting, online education, digital, print, and traditional marketing and more. VGM employs approximately 1,700 people across 40 states and Canada, with more than 1,100 working in Iowa. VGM has been named the Top Workplace in Iowa on multiple occasions and is proud of its role in the communities in which it serves. For more information visit

VGM Group, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, pregnancy, national origin, disability, genetic information, military or veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.