Financial Counselor

About the Position Medical Oncology Associates of San Diego is a proud partner of One Oncology's network of the nation's leading oncology practices. We are looking for talented and highly‑motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve. Objective This position is responsible for collections, verifying, distributing, and managing billable services for reimbursement to the medical facility. The position performs complex duties requiring judgment and discretion, following established procedures and guidelines. Responsibilities Eligibility and Benefit Verification of assigned patients. Complete copay log on shared drive. Update demographic and insurance information when necessary. Determine patient financial responsibility for treatment. Schedule phone appointments with all assigned patients to discuss financial estimate and patient responsibility. Provide options, resources, and assist patients in resolution of patient responsibility for infusion and oral pharmacy (patient assistance, payment plans, donations, etc.). Review supporting documentation provided by patients for accuracy and submit. Research and resolve assigned patient A/R and collections. Work with patients to resolve billing collection questions. Research and prepare documentation for patient refunds. Log on shared spreadsheet. Resolve queries from RCM team in 24–48‑hour timeframe. Accurately detail notes in OncoEMR per note template policy. Provide backup documentation to front desk personnel as needed for collections. Ensure all pertinent documents are scanned into appropriate computer systems and in proper folders. Maintain a high level of confidentiality for patients in accordance to HIPAA standards. Promote and contribute positively to inter‑departmental issue resolution. Effectively complete other duties and projects as assigned. This job description is not designed to cover an exhaustive list of duties. Other duties may be assigned and activities may change any time with or without notice, as applicable. Furthermore, job descriptions do not establish a contract or change the at‑will nature of employment. Experience and Qualifications 3 years of billing experience in a health care organization. Familiarity with managed care and capitated contracts. High school diploma or GED required. College education or vocational training in medical billing is preferred. Required Knowledge, Skills, and Abilities Excellent verbal and written communication skills. Proficiency in computer processing functions and other standard office equipment. Ability to effectively manage and prioritize multiple tasks. Ability to calmly and professionally resolve issues with diplomacy and tact. Ability to work independently with minimal supervision. Strong organizational skills. Visual acuity to read a computer screen and paper documents; close and distance vision, peripheral vision, depth perception, ability to adjust focus. Hearing acuity to converse with staff and customers in person and by phone. Ability to stoop, bend, kneel, reach with hands, and lift and move 10 pounds on a regular basis, and up to 25 pounds occasionally; ability to sit for hours at a time. Spanish speaking preferred. Working Conditions This position functions indoors in a medical/business environment. The employee will be exposed to moderate noise levels and interruptions. Visual acuity to read and compute screen and paper documents; close and distance vision, peripheral vision, depth perception, ability to adjust focus; hearing acuity to converse with staff and customers. Ability to sit for hours at a time. The employee will be exposed to moderate noise levels and interruptions. Travel Travel between local offices when necessary. Pay $23–30 per hour. #J-18808-Ljbffr