Executive Meeting Manager & Sales Assistant

Position Summary

The Executive Meetings Manager / Sales Administrative Assistant is a hybrid sales and administrative position responsible for supporting the hotel's Sales & Catering team while independently managing and selling smaller-scale meetings, groups, and catering opportunities.

Approximately 80% of this position will be dedicated to Executive Meetings Manager responsibilities , including the sales and servicing of small group and meeting opportunities, as well as all short-term catering business. The remaining 20% will support the Sales & Catering team administratively , including answering phones, managing incoming leads, and ensuring new business opportunities are promptly assigned to the appropriate team member.

This position requires a highly organized, service-oriented individual who is comfortable balancing administrative responsibilities with active sales, customer communication, contracting, and event execution.

The Hotel & Culture

Hyatt Regency Milwaukee is a 481-room, full-service hotel in the heart of downtown Milwaukee, featuring more than 33,000 square feet of flexible meeting and event space. From intimate executive meetings to large conventions, corporate events, weddings, and celebrations, our team has the opportunity to create memorable experiences for a wide variety of guests and clients.

Our culture is built around care, teamwork, growth, and genuine hospitality. We are a collaborative, fast-paced team that believes in supporting one another, taking ownership, and having some fun along the way.

For someone beginning or growing a career in hotel sales, Hyatt Regency Milwaukee offers the opportunity to gain hands-on experience, build relationships with clients, and learn multiple sides of the sales and events process while being part of a team that celebrates success together.

Qualifications

• High School diploma or equivalent required;
  college coursework in hospitality, business, sales, or a related field preferred.
• At least 1 year of experience in hotel sales, catering, event management, or a related hospitality position preferred.
• Previous experience with professional selling skills, including opening, probing, supporting, negotiating, and closing.
• Strong verbal and written communication skills, with the ability to effectively communicate with guests, clients, hotel leadership, and internal departments.
• Strong organizational skills and the ability to independently manage multiple priorities and deadlines.
• Ability to work effectively in a fast-paced, high-pressure environment while maintaining composure and professionalism.
• Proficient in Microsoft Office and general computer applications.
• Ability to understand and work with financial information, pricing, contracts, and basic arithmetic.
• Strong problem-solving, decision-making and negotiation skills.
• Knowledge of hotel operations, meeting and event services, and local market conditions preferred.
• Must possess a valid driver's license for the applicable state.

Executive Meetings Manager Responsibilities – Approximately 80%

• Manage the sales and servicing of small group business involving fewer than 10 attendees, including opportunities requiring sleeping rooms, meeting space, or a combination of both.
• Manage the sales and servicing of all catering-only business of 50 attendees or fewer and/or anticipated revenue of less than $5,000, arriving within 60 days.
• Manage the contracting process for all wedding room blocks. Provide full sales and servicing support for wedding room blocks that include an attrition provision or a food and beverage component of up to $5,000 in anticipated revenue.
• Proactively respond to and convert assigned leads and RFPs in a timely manner, with a goal of responding to all leads within 24 hours.
• Manage the full sales process for assigned business, including qualifying the opportunity, determining client needs, preparing proposals, negotiating rates and space, contracting, and coordinating event details through completion.
• Maintain accurate and timely communication with clients and internal hotel departments regarding all assigned business.
• Accurately prepare and/or review contracts, banquet event orders, resumes, rooming information, and other event documentation as applicable.
• Manage room blocks, meeting space, food and beverage details, and other event requirements for assigned business.
• Coordinate with Revenue Management and hotel leadership to ensure appropriate pricing and maximize revenue opportunities.
• Understand hotel features, benefits, meeting capabilities, and competitive positioning in order to effectively sell the hotel.
• Conduct site inspections and participate in client meetings and other sales activities as appropriate.
• Build strong relationships with clients and provide exceptional customer service throughout the sales and event process.
• Identify opportunities to upsell rooms, meeting space, food and beverage, and other hotel services.
• Ensure successful event execution by communicating client needs and event details to the appropriate operational departments.
• Maintain accurate records, traces, and activity within the hotel's sales systems.
• Attend required sales and operational meetings.
• Assist with other projects as directed by the Director of Sales and Director of Events.

Sales Administrative Responsibilities – Approximately 20%

• Serve as a primary administrative point of contact for the Sales & Catering department.
• Answer incoming telephone calls for the Sales & Catering team and ensure calls are promptly answered, messages are recorded accurately, and inquiries are directed to the appropriate team member.
• Monitor incoming sales leads and RFPs and distribute/assign new opportunities to the appropriate Sales or Catering Manager based on market segment, account ownership, business type, or other established hotel guidelines.
• Assist with maintaining organized and accurate Sales & Catering records.
• Assist with the preparation and distribution of banquet event orders, resumes, Daily Event Sheets, and other event-related documentation as needed.
• Maintain accurate traces and follow-up items for Sales & Catering team members.
• Perform other administrative duties and special projects as requested by the Director of Sales and Director of Events.

General Responsibilities

• Approach all interactions with guests, clients, and employees in a friendly, professional, and service-oriented manner.
• Maintain regular attendance in accordance with hotel standards and scheduling requirements.
• Maintain high standards of personal appearance and grooming in accordance with brand standards.
• Comply with all hotel and company standards, policies, and procedures.
• Protect the confidentiality of guest, client, and company information.
• Demonstrate flexibility and willingness to assist the Sales & Catering team as business needs change.
• Perform any other duties as requested by the Director of Sales, Director of Events, or other hotel leadership.
• ales and Director of Events.

Responsibilities – Sales Administrative Responsibilities – Approximately 20%

• Serve as a primary administrative point of contact for the Sales & Catering department.
• Answer incoming telephone calls for the Sales & Catering team and ensure calls are promptly answered, messages are recorded accurately, and inquiries are directed to the appropriate team member.
• Monitor incoming sales leads and RFPs and distribute/assign new opportunities to the appropriate Sales or Catering Manager based on market segment, account ownership, business type, or other established hotel guidelines