Sr Account Manager

Account ManagerHealthcare's helping hand. CHG shook things up in 1979 by inventing the locum tenens staffing model. We connect doctors with patients who need their care. As the largest physician staffing firm in America, our providers treat millions of patients each year.Our industry is growing and demand is high. This means you'll have plenty of opportunities to grow and develop in your career. Keeping healthcare healthy can be as fun as it is rewardingThis Account Manager plays an integral role within CHG's Enterprise Client Solutions team. This Account Manager will oversee day-to-day interactions and workflow with existing client accounts as well as foster strong internal and external relationships to ensure long-term growth and success for CHG and our clients. This position requires someone with industry knowledge and the ability to expand market share within clients by utilizing data driven, tactical methodology. Business analytic skills, operational excellence, tactical execution and ability to facilitate client-facing meetings are essential for success in this role.Responsibilities:Manage day-to-day workflow on health care staffing needs between clients and CHGManage client relationships to ensure their satisfaction, as measured through Net Promoter Score, and that all their needs are metIdentify growth opportunities within assigned client accounts, such as new specialties or worksite expansion, leveraging data to identify gaps and/or to improve processesBe adept at using CHG technologies, such as CHG Connect, daily to conduct staffing workflow functionsCollaborate across CHG brand teams around jobs and presentations to drive NDAPromote the value of CHG, its brands and value-added services in a variety of professional settingsUnderstand and leverage key business intelligence reports to monitor account and specialty trends, gaps, risks and growth opportunitiesCreate, interpret and present various reports and presentations to internal and external clientsPerform primary point of contact related research, data and slide deck presentations with minimal guidanceSolve problems, leveraging cross-functional and brand teams where appropriate, while maintaining strong internal and external relationshipsMaintain client source of truth information that is used across CHG, its brands and brand partner teamsEnsure that CHG is adhering to client contract according to existing proceduresFacilitate calls and meetings, internally and with clientsProvide insights regarding business decisions about client contracts, amendments and process improvementGo above and beyond to understand customer needs and then exceed their expectationsUnderstand and leverage CHG's offerings/value adds Build new relationships across clients' recruitment team and other departments to build CHG's brand value and deliveryDrive effective communication with all sales and business partners to ensure maximum deliverability, grow market share and exceed sales goalsContribute to a positive culture that fosters continuous process improvement and provide insight with best practicesHold yourself accountable for meeting commitments and seeing resultsBe an example of someone who always lives the CHG Core ValueQualifications:Strong ability to listen and then inquire deeply into customer needs and expectationsAbility to ask valuable questions and seek out others' perspectivesAbility to apply knowledge of the industry to advance CHG's goalsAbility to work independently with little supervisionAbility to collaborate and drive results within a team environmentAbility to negotiate with and influence key stakeholders both internally and externallyStrong written and verbal communication skillsStrong proficiency with entire Microsoft Office Suite, familiarity with Salesforce and various database programs with a dedication for accuracy and attention to detailComfortable with client facing presentations and public speaking in a highly professional environmentAbility to create, process and present large amounts of documentation and business analyticsExcellent organizational and prioritization skills due to high level of multi-tasking requirementsAbility to travel quarterly to showcase CHG business proposals, analytics and core valuesEducation & Years of Experience:College level education or equivalent work experience3 years of experience with business analytics and client facing presentationsHigh-level experience with building business relationshipsPreferred skills:Work experience in healthcare or staffing industries with knowledge of medical terminologyWe believe in fair compensation for all of our people, which is why our pay structure takes into account the cost of labor across U.S. geographic markets. For this position, we offer a pay range of $60,000 -- $250,000 annually, with pay varying depending on work location and job-related factors such as knowledge, position level and experience. During the hiring process, your recruiter can provide more information about the specific salary range for the job location.CHG Healthcare offers starting salaries for sales positions in the form of total target compensation (TTC = base + commission + bonus), which includes base pay, commission, and bonuses. Sales positions receive short-term incentives through commission plans and bonuses. On the other hand, non-sales positions have starting salaries that consist of a base salary and short-term incentives through various bonus plans, which are paid out monthly, quarterly, or annually.In return we offer:401(k) retirement plan with company matchTraditional healthcare benefits such as medical and dental coverage, and some unique benefits like onsite health centers, corporate wellness programs, and free behavioral health appointments.Flexible work schedules - including work-from-home options availableRecognition programs with rewards including trips, cash, and paid time offFamily-friendly benefits including paid parental leave, fertility coverage, adoption assistance, and marriage counselingTailored training resources including free LinkedIn learning coursesVolunteer time off and employee-driven matching grantsTuition reimbursement programsCHG Healthcare values a diverse and inclusive workforce. Interested in this role but not a perfect fit? Apply anyway.We welcome applicants of any race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status and individuals with disabilities as an Affirmative Action/Equal Opportunity Employer. We are an at-will employer.What makes CHG Different?