Sr. Operations Manager - ERT

About TaskUs TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world. What We Offer At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. Salary Range $97,000.00 - $145,000.00 per year. Pay Transparency Statement The base salary range represents the low and high end of the anticipated salary range for this position across our US locations. The "pay scale" provided is a good faith estimate of the range the employer reasonably expects to pay for the position at the time of hire. Actual salary will be determined based on various factors including, but not limited to, the candidate's qualifications, experience, skills, and specific geographic location. Benefits medical, dental, and vision insurance 401(k) with company match paid time off including vacation, sick leave, and holidays Application Window This position is expected to remain open until 09-19-2026 . We recommend that interested candidates apply within 7 days of the posting date to ensure consideration. Job Description What does a Senior Operations Manager really do? Think of yourself as someone who will manage day-to-day business operations, including performance, billing, and P&L, so not everyone can qualify for this role. We make sure we hire the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. So come on, now we need your full concentration because it's time to imagine what it's like being a Senior Operations Manager. Responsibilities As a Senior Operations Manager of the AV Emergency Response unit, you will manage day-to-day operations business, including performance, billing, P&L and resource forecasting for a growing fleet. Manage a high-performing team of Operations Managers and Team Leads, ensuring they are coached in both leadership and AV technical literacy. Design and scale response frameworks that accommodate unique AV challenges, including software-defined edge cases, hardware failures, and environmental obstacles. Drive KPI excellence across specialized AV metrics, balancing technical Resolution Rates and Safety Benchmarks with business metrics like CSAT and AHT. You will meet with Senior Management and clients as needed to continue business growth. Ensure compliance with evolving regulatory and legal standards specific to autonomous transportation. We need someone who has the proven ability to scale operations, drive performance management, and foster employee retention. Own the hiring and talent development pipeline, identifying candidates with the "top-notch" analytical skills required to thrive in a fast-paced technology environment. Foster an organizational culture that prioritizes safety, innovation, and rapid adaptation to technological change. Requirements Two-plus years of experience as a Senior Operations Manager or seven-plus years of experience as an Operations Manager in high‑stakes or safety‑critical environments (e.g., transportation, automotive, aviation). Autonomous Vehicle Experience is required and its mandatory. BA/BS degree preferred. Experience managing supervisors, as well as coaching and developing Teammates. 20% travel required to support market launches, conduct field audits, and meet with regional stakeholders. Location Metro Detroit, On Site TaskUs will neither solicit money from you during your application process nor require any form of payment in order #J-18808-Ljbffr