Case Manager

Job Description

The Iowa Department of Health and Human Services (HHS), Community Access and Eligibility Division, Child Support Services, is seeking a Support Recovery Officer (Job Classification: Child Support Recovery Officer) to join our Davenport team to help Iowa families successfully navigate the child support process. As part of our team, you will play a crucial role in establishing, enforcing, and monitoring child support and medical support orders, as well as encouraging families to provide financial and emotional support for their children.

As a Case Manager in the Davenport Child Support Program, you will manage an assigned caseload, perform complex case management, prioritize tasks and time to meet performance goals and critical deadlines. Communicate with customers, community partners, human service agencies, employers, court clerks, and attorneys through phone, email and written correspondence to achieve the goals of the Child Support Program. Build strong working relationships with parents to help them overcome any reluctance to cooperate with Child Support Services and programs. Independently analyze a variety of complex case situations and legal scenarios to determine the appropriate action to establish, enforce, or modify support. Use Microsoft Office Programs (Excel, Word, Outlook) proficiently. Having the aptitude to learn other computerized systems, including ICAR, is critically important for success in this position. Must comprehend and adhere to all confidentiality provisions in the Code of Iowa.

Some of your key responsibilities will include:

• Independently analyzing complex case situations and legal scenarios
• Effectively communicating with customers via phone, email, and written correspondence
• Building strong relationships with parents to ensure their success
• Demonstrate critical thinking skills and prioritize tasks efficiently
• Exercise positive conflict resolution by using active listening skills
• Maintain extreme accuracy in all aspects of casework
• Utilize excellent written and verbal communication skills
• Adapt to work pressures and changing situations with ease
• Work collaboratively in a team environment

What are we looking for in our ideal candidate?

• Strong organizational skills and attention to detail
• Proficiency in Microsoft Office and ability/willingness to learn new software
• Familiarity with relevant laws, policies, and procedures
• Ability to handle confidential information with discretion
• Someone that is able to travel occasionally

What we provide:

• Iowa Public Employees' Retirement System (IPERS)
• Retirement Investors Club (RIC) (Employee Sponsored Retirement Plan)
• Health, Dental and Vision Insurance
• Vacation Leave (96 hours/year)
• Sick Leave (144 hours/year)
• Paid Holidays (9 days/year)
• Flexible Spending Accounts
• Life Insurance
• Long-Term Disability Insurance

If you are motivated, compassionate, and ready to make a difference, apply now to join our dynamic team at Child Support! Here you can find a career with purpose and help us support Iowa families and shape a brighter future for children in our state.

Additional Qualification Requirements:

This position requires the completion and successful passing of a level 5 criminal and FBI background check, including fingerprinting.

Applicants are strongly encouraged to fully complete ALL employment and education fields within the online application. The application is the primary record for determining your eligibility for employment. Do not use SEE RESUME in the application fields. We encourage you to attach a resume and cover letter to provide information in a different format, but your resume should never include information that is not contained in the application fields. Our agency uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit

The State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federal Right to Work laws, which protect employees' rights to work without being required to join a labor organization. For more information, please visit

Minimum Qualification Requirements

Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:

1. Graduation from an accredited college or university with an associate's degree in any field, and experience equal to one year of full-time public contact work.
2. A total of three years of education and/or full-time experience (as described in number one), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.
3. Current, continuous experience in the state executive branch that includes eighteen months of full-time public contact work.
4. Current, continuous experience in the state executive branch that includes one year of full-time work with Child Support Services.

Additional Qualification Requirements

This position requires the completion and successful passing of a level 5 criminal and FBI background check, including fingerprinting.