Back of House Team Member

BOH (Back of House) Team Member Chick-fil-A Springfield

At Chick-fil-A, the Back of House Team Member role is more than just a job; it's an opportunity. In addition to working directly for an independent Owner/Operator, Back of House Team Members gain life experience that goes far beyond serving a great product in a friendly environment. They are responsible for providing an exceptional dining experience for everyone they serve each day and for ensuring all guests receive signature Chick-fil-A service and food.

Position Type:

• Full-time $17/hr: Must meet certain availability thresholds
• Part-time $15.05/hr

Our Benefits Include:

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first-hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities
• Competitive pay

Mission

To craft crave able, high-quality food with speed and precision, while maintaining the highest safety standards and building a kitchen culture of trust, hustle, and team excellence.

Outcomes

Prepare High-Quality Food Consistently

Achieve 100% alignment with CFA food safety and recipe execution standards.

Maintain BOH guest satisfaction rating of 90%+ (via speed, freshness, and taste metrics).

Maintain Speed of Production

Meet or exceed target production throughput times, especially during peak windows.

Proactively assist teammates to eliminate delays or bottlenecks.

Ensure Sanitation and Safety Compliance

Receive zero critical violations in internal or external food safety audits.

Always use correct procedures for equipment, cleaning, and personal hygiene

Support BOH Shift Rhythm and Efficiency

Stay ahead of prep, restocks, and cleaning checklists without being asked.

Communicate needs clearly to Line Leads and adapt quickly to demand shifts.

Promote a Calm and Focused Kitchen Environment

Model emotional control, presence under pressure, and hustle with purpose.

Competencies

Role-Based Competencies

• Precision: Strong attention to process details and timing.
• Efficiency: Able to produce volume with minimal waste or confusion.
• Coachability: Welcomes feedback and applies it immediately.
• Cleanliness and Safety: Takes ownership of a spotless and safe kitchen.

Cultural Competencies

• Hunger for Wisdom: Seeks to master each position and asks for next-level training.
• Accept Responsibility: Owns missteps and proactively seeks solutions.
• Embody a Leader's Heart: Serves teammates by anticipating needs and modeling excellence.
• Reinvent Continuously: Brings ideas for how the kitchen can run smarter and smoother.

Benefits

• Flexible schedule
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k)
• Employee discount
• Paid training