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IT Systems & Technology Specialist

The Rockridge Group

Job Description

Job Description

TITLE: IT Systems & Technology Specialist 

LOCATION: S an Jose , CA

Job Summary:

We are looking for a versatile and hands-on IT Systems & Technology Specialist to join our team. This role requires a highly skilled professional with expertise across networking, security systems, hardware/software support, and large-scale technical deployments. The ideal candidate is a flexible, reliable problem-solver who can work under pressure, think creatively, and deliver innovative technology solutions.

Responsibilities :

  • Networking & Infrastructure
  • Install, configure, and maintain network hardware (switches, cabling, patch panels).- Create and troubleshoot VLANs
  • Understand and apply IP networking protocols (TCP/IP, DHCP, DNS)
  • Rebuild and maintain MDF and IDF network rooms
  • Work with geo and fiber optic networks. 

Security & Access Systems :

  • Install, manage, and troubleshoot key fob access systems, alarm systems, and surveillance camera systems
  • Ensure reliability and security across all deployed systems. 

Systems & End-User Support :

  • Provide support for both Windows and macOS environments
  • Administer Microsoft 365 including user account management, SharePoint site creation, email configuration/security, and E3 license management
  • Apply cybersecurity best practices across systems. 

Specialized Technical Projects :

  • Install, design, and troubleshoot professional PA systems
  • Manage Zoom VOIP phone systems
  • Support and troubleshoot POS systems, hardware, and credit card terminals.
  • Use API integrations to connect and streamline business systems.- 
  • Build, interpret, and manage BI dashboards. 

Project Management & Deployment :

  • Lead and support IT, networking, and security system deployments
  • Meet project deadlines under pressure and within short timeframes.
  • Travel between store locations as needed to support technical builds. 

Hands-On & Field Work :

  • Operate a scissor lift and safely perform physical installations
  • Provide creative, hands-on technical solutions tailored to business needs
  • Maintain a good driving record while traveling between sites. 

Qualifications :  

  • Proven experience with networking (switches, VLANs, IP protocols)
  • Strong knowledge of both Windows and macOS
  • Skilled in Microsoft 365 administration and cybersecurity practices.
  • Experience with PA systems, POS devices, credit card terminals, and Zoom VOIP phones
  • Hands-on experience with key fob, alarm, and surveillance systems
  • Familiar with BI dashboards and API integrations
  • Knowledge of fiber optic networks and IDF/MDF rebuilds
  • Ticketing system experience
  • Ability to manage projects under pressure and deliver results quickly
  • Flexible to work long shifts, weekends, or after-hours when required.
  • Strong troubleshooting and problem-solving mindset. 

Desired Traits :

  • Creative, adaptable, and able to think outside the box
  • Reliable and detail-oriented with excellent time management
  • Strong communicator who can work independently or as part of a team
  • Comfortable balancing multiple responsibilities in fast-paced environments

Vacancy posted 25 days ago
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