Front Desk Attendant - Casper Ice Arena

Job Title

Customer Service Star

Location

Casper Ice Arena - Casper, WY

Salary

$12.70 - $17.14 Hourly

Job Type

Non-Full-Time Position

Class Summary

Assigned to: Casper Ice Arena 4 positions available Part-Time Shift includes nights and weekends Do you love helping people and keeping things organized? Ready to turn your positive energy into a rewarding job? The Casper Ice Arena is looking for Customer Service Stars to be the heartbeat of our front-line team.

What You'll Do:

• Greet guests with a smile and assist with class registrations, memberships, and passes
• Operate point-of-sale systems with confidence
• Perform light clerical duties to keep things running smoothly
• Be a key part of a team that brings joy and recreation to our community

Why You'll Love It Here:

• Supportive team environment
• Meaningful interactions with the public
• Flexible hours
• Opportunities to grow within Parks & Rec

Reporting To: Friendly and experienced Parks & Recreation supervisors and managers who value your contribution.

Whether you're building experience or bringing it with you, we'd love to see your application. Apply today and help make our community a better (and more fun) place to be!

Incumbents are responsible for providing courteous customer service associated with point-of-sale systems, class registrations, memberships, passes, basic clerical duties, and other related work as required.

Typical Class Essential Duties

1. Attend the front desk of a Parks and Recreation facility and provide general information in person, online, or by telephone, about assigned recreational facility such as the services provided, processing registrations, issuing memberships, passes, taking associated fees and cashiering, food and retail sales, and similar customer service duties. 2. General oversight of participants to ensure participant safety and compliance with appropriate policies and general information about the facility and/or events. 3. Opens and close facilities as assigned and conduct walkthroughs for participant counts as needed. 4. Assists with basic receptionist and clerical work including recordkeeping. 5. Prepares and serves food such as popcorn, hotdogs, pretzels, and fountain sodas using standard formulas or following directions as assigned. 6. Stocks supplies such as food or retail sales inventory in a safe and efficient manner. 7. Maintains clean and orderly cashier station and performs routine cleaning tasks as assigned. 8. Represents the City of Casper by responding to the public, citizens, its employees, and others in a prompt, professional, and courteous manner while continuously maintaining a positive customer service demeanor. 9. Performs other duties of a similar nature or level.

Training, Experience & Certifications

EDUCATION AND EXPERIENCE • High school diploma or equivalent (G.E.D.) preferred. • First Aid/CPR preferred. • Six months experience in a public setting providing customer service preferred. • Must be at least 16 years of age, preferably 18 years of age or older. LICENSING AND CERTIFICATION REQUIREMENTS • None

Supplemental Information & Physical Requirements

The above job description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department. Women, minorities, and individuals with disabilities are encouraged to apply. Employment with the City of Casper is contingent upon a successful background screen and pre-employment drug test. The City of Casper utilizes direct deposit for payroll purposes. Driving records are required for all new employees regardless of the position's driving requirements. If the employee has not held a Wyoming driver's license for the last three years, the employee must provide at their own initiation and expense a driving record from their previous state(s) of residence.

Physical and Environmental Conditions: City of Casper employees in data creation and modification, security sensitive or safety and protective positions are subject to pre-employment drug testing. Some employees may be subject to random drug testing if their responsibilities include: Emergency response/rescue Handling or working with hazardous materials, including chemicals as well as solid and liquid waste Operating or maintaining water and wastewater systems Writing or modifying code, maintaining or modifying City data systems including work on networks, servers, and communication systems CDL operations and driving Operating power-driven machinery or equipment Creating or modifying health, financial, security and or risk documents or assessments Working with or directing minors Positions in this class typically require: stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, grasping, talking, hearing, seeing and repetitive motions. Light Work: Exerting up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work. Incumbents in this position work indoors in a front desk/counter environment and are subject to the common noises associated with a front counter/customer service/office work including telephones, copiers, and printers. The position requires frequent sitting, typing, and customer contact, both by telephone and in person.