Senior Manager Operations Experience

It All Starts with Our People

As the leader in automotive preventive maintenance, Valvoline has a proven track record of growth. We continue to invest in our people, processes, and technology to strengthen our ability to efficiently deliver Quick, Easy, Trusted service across all our stores – every day. We're not just in the car business; we're in the people business. And we're looking for humble, hungry, and smart people to help us shape the future of mobility. If you're hungry to drive change and seek a dynamic, collaborative environment that fuels both personal and professional growth, you've found your place with us.

Our highest priority is creating a welcoming workplace with team members from a wide variety of diverse backgrounds and experiences.

The Opportunity

Valvoline Instant Oil Change is seeking a results-driven Sr. Manager, Operations Experience to join our team. This role will serve as a strategic resource across our aggregate operations delivering executable, efficient processes in our stores. This role is ideal for a leader who is passionate about process improvement and driving measurable improvements in efficiency and productivity. The role will collaborate with Stores, Field Leadership, Supply Chain, Marketing, Technology/Product, Accounting, Labor Management, and Franchise teams to identify, quantify, and implement process improvement opportunities that enhance performance, reduce costs, support long-term growth, and most importantly deliver value to the customer.

Specific Areas of process improvement:

• Inventory Accuracy and Management
• Point of Sale and Technology improvements (business cases and requirement documentation)
• Equipment and Tools utilized in oil change and services offered
• Overall owner of full oil change process known as SuperPro

Key Responsibilities:

• Team Coordination – Lead team of SME’s and Managers to identify performance gaps through data analysis and implement solutions that deliver measurable improvements.
• Partner with Store center managers to evaluate processes and create solutions.
• Serve as a resource in evaluation of new store layouts, equipment upgrades, and process modifications to improve productivity.
• Analyze KPI data to uncover operational inefficiencies and financial opportunities. You will service as the point person for optimizing and enhancing our KPI tracking platform.
• Quantify improvement opportunities and track ROI of implemented initiatives.
• Interpret store performance trends and translate insights into actionable strategies.
• Facilitate cross-functional discussions to align departments on business goals.
• Plan, schedule, and manage improvement projects, coordinating with vendors and contractors, as needed.
• Champion a culture of continuous improvement across all levels of the organization.
• Provide coaching and guidance to team members and outside teams on problem-solving methodologies (Lean, Six Sigma, Kaizen).
• Engage stakeholders to ensure alignment on improvement priorities and execution.
• Other responsibilities as determined by Valvoline

Experience:

• Bachelor’s degree in Industrial engineering, Operations Management, or related field preferred.
• 10+ years of experience in operations, inventory accuracy and continuous improvement leadership.
• Proven experience in technical coordination, project management, or related roles (5 years)
• Six Sigma Black Belt preferred
• Demonstrated ability to lead through influence rather than authority — you coach, elevate, and empower team members by serving as a trusted thought partner. You take pride in helping others succeed, guiding decision‑making behind the scenes.
• Extensive knowledge of processing improvement tools (Figma, Vizio, statistical analysis tools)
• Ability to understand and then influence and support process improvement opportunities across operations.
• Prior plant management and area/regional operational leadership experience is a plus.
• Planogram design experience preferred
• Strong analytical mindset with proven ability to quantify and deliver measurable improvements.
• Skilled in interpreting operational data, KPIs, and financial metrics.
• Excellent communication and stakeholder engagement skills.
• Ability to work independently and collaboratively across teams.
• Financial acumen with the ability to identify and quantify cost-saving opportunities.
• Proficiency with the MS Office suite of products
• Strong written and verbal communication, including technical reporting.
• Excellent presentation skills
• Comfortable working in both field and office environments.
• Comfortable with up to 10-20% travel
• Must be authorized to work in the U.S.

We Take Care of the WHOLE You

• Health insurance plans (medical, dental, vision)
• HSA and flexible spending accounts
• 401(k)
• Incentive opportunity*
• Life insurance
• Short and long-term disability insurance
• Paid vacation and holidays*
• Employee Assistance Program
• Valvoline Instant Oil Change discounts
• Tuition reimbursement*
• Adoption assistance*

*Terms and conditions apply, and benefits may differ depending on position.