Business Systems Analyst

Business Systems Analyst

New York State Homes and Community Renewal (HCR) is the State's affordable housing agency, with a mission to build, preserve, and protect affordable housing and increase homeownership throughout New York State.

This position is with HCR's Housing Trust Fund Corporation (HTFC). This is not a civil service position and does not require a civil service exam. Candidates must meet the minimum qualifications outlined below to be considered.

NYS Homes and Community Renewal (HCR) is committed to fostering a culture of diversity, equity, inclusion, and accessibility. Our work would not be possible without the diverse backgrounds, experiences, ideas, and abilities of our employees. HCR is committed to developing a workforce that represents the diverse population of New York State. HCR embraces a diverse and inclusive work environment by encouraging all individuals, including those with disabilities, to apply to open positions at the agency.

The Office of Housing Preservation (OHP) manages HCR programs that maintain and enhance the state's portfolio of existing affordable housing. OHP monitors over 200,000 low-income housing units financed with an array of federal, state, local, and private resources; administers federal and state rental assistance to assist more than 45,000 families across the state; and provides grant funding to help homeowners and tenants save energy. OHP's Data and Operations team provides crosscutting support to all programs within OHP, working with programmatic leadership and staff to make our vast amounts of data on the State's affordable housing programs and assets accessible and understandable to internal and external stakeholders.

DUTIES AND RESPONSIBILITIES:

The Business Systems Analyst is situated within the Office of Housing Preservation's (OHP) Data and Operations Team. The Business Systems Analyst acts as a bridge between HCR's mission to "build, preserve, and protect affordable housing" and the digital tools that facilitate this work. As such, the Business Systems Analyst will assist in the management of the software and technology solutions utilized by the OHP unit, with a specific focus on the Salesforce-based New York State Housing Search platform. New York State Housing Search, launched in 2025, provides a platform that allows New Yorkers to search for and apply to affordable housing opportunities online and for Housing Providers to run lotteries and manage waitlists for HCR-financed affordable housing. Working with HCR's internal IT, marketing, compliance, and asset management teams, as well as with the agency's technology solutions partner, the Business Systems Analyst will be responsible for transitioning the Housing Search platform from its initial implementation phase to an ongoing system maintenance and support phase. The Business Systems Analyst will help to steer the vision of the Housing Search platform to ensure the process of accessing affordable housing is transparent, equitable, and less burdensome for New Yorkers. This role involves developing a deep understanding of affordable housing programs and the marketing and lease-up processes, a familiarity and fluency around technology – including AI – and a strong empathy for the end users of the technology solutions deployed to support these business processes. The ideal candidate will bring superb organizational and project management skills, keen attention to detail, and the desire to effect change in a dynamic, mission-driven work environment. The position offers the right candidate a clear path for professional growth and career advancement. Responsibilities include, but are not limited to:

• Working with HCR's internal ITS and program teams and the agency's technology solutions partner, develop and maintain a clear product roadmap that outlines the future of the Housing Search website, prioritizing features that enhance user experience, streamline application processes, and improve lottery and waitlist management for housing providers
• Own and manage the product backlog, including new feature or enhancement prioritization
• Assist in translating complex affordable housing program rules, regulations, and eligibility criteria into clear, actionable user stories
• Serve as the primary point of contact for all product-related questions from internal teams (Marketing, Asset Management, and Fair & Equitable Housing) and external stakeholders (applicants and housing providers)
• Define, track, and report on key product metrics such as application completion rates, waitlist engagement, user satisfaction scores, and the number of successful housing placements facilitated by Housing Search
• Make decisions about scope, design, and release timelines
• Collaborate with the system development team to ensure high-quality and timely delivery of features
• Help to facilitate User Acceptance Testing (UAT)
• Develop and maintain product documentation, including user guides, FAQs, and internal training materials

MINIMUM QUALIFICATIONS:

• Interest in and commitment to improving access to affordable housing
• Exceptional communication, negotiation, and stakeholder management skills
• Demonstrated organizational and project management skills
• Strong analytical and problem-solving skills, with a data-driven approach to decision-making
• Bachelor's degree in relevant field (e.g., public policy, urban planning, computer science, business) and two years of relevant experience *
• Understanding of Agile development methodologies is a plus
• Experience with Salesforce is a plus

* Substitutions: four years of specialized experience or associate degree and two years of specialized experience may substitute for bachelor's degree; J.D. or master's degree may substitute for one year of specialized experience; Ph.D. may substitute for two years of specialized experience.

This job description is not intended to be all inclusive and the employee will be expected to perform other reasonably related duties as assigned.

APPLICANTS MUST INCLUDE A RESUME

WHAT WE OFFER AT NYS HCR:

• Extensive benefits package including participation in New York State's Health Insurance Program and New York State & Local Employees' Retirement System.
• Promotional opportunities for dedicated professionals.
• Work-life balance benefits including a 37.5-hour work week, opportunity for compressed scheduling, and paid time off benefits (vacation, sick, personal days, and federal holidays).
• 12 weeks of Paid Parental Leave.
• Paid Family Leave.
• As a New York State employee, you may qualify to participate in the Federal Public Service Loan Forgiveness Program (PSLF). The PSLF Program forgives the remaining balance on your Direct Loans after you have made 120 qualifying monthly payments under an accepted repayment plan and while working full-time for an eligible employer.

ABOUT NEW YORK STATE HOMES AND COMMUNITY RENEWAL:

Under the leadership of Governor Kathy Hochul and Commissioner RuthAnne Visnauskas, HCR is a vibrant, innovative agency that integrates and leverages New York State's housing resources. We have offices in New York City, Albany, Buffalo, and Syracuse, and employ a diverse workforce of professionals who are hard-working and committed to serving low- and moderate-income families. Our mission is far-reaching, encompassing single and multifamily housing finance, home improvement, rent regulation, housing subsidies, and community development. We partner regularly with a variety of public and private stakeholders.

Achieving this mission requires a wide range of skills and backgrounds in public policy, administration, real estate, construction, finance, law, and many other areas of expertise. We seek to provide a workplace environment that is productive, flexible, accountable, ethical, and caring. Our employees are empowered to make a difference where they live and work. We offer competitive pay and a comprehensive benefits package, including paid leave, health, dental, vision, retirement, and family-friendly policies.

New York State is an Equal Opportunity Employer (EOE)