Switchboard/PBX Operator - Colorado Mental Health Hospital in Fort Logan (Denver)

Job Title

This position is open only to Colorado state residents.

Description of Job

The Communications Department exists to provide professional support to the director and supervisory staff to meet the safety, security, and communication needs of all resident patients and staff within each department by performing administrative, technical, detail, and routine work. Provides critical communications in crisis situations (i.e., physical and verbal assaults against persons or property, suicidal behavior) and adheres to hospital policies and procedures in order to provide a safe and therapeutic work environment. Completing assignments entails exercising organizational, analytical, and communicative (written and verbal) skills.

Purpose of this position:

This work unit exists to provide Safety and Communication services to the staff and client population at CMHHIFL -Fort Logan. Executes emergency procedures for the Fort Logan Campus.

Job Duties include, but are not limited to:

Switchboard Operator:

Answers and directs incoming outside telephone calls to the appropriate person/unit, answers general questions regarding Fort Logan, and greets after-hours CMHHFL visitors ensuring proper and courteous screening before permitting entry to CMHHIFL and its patient treatment areas.

Dispatch:

Dispatches the Clinical Safety Officers using a band radio for emergency and routine calls. Coordinates/initiates response to medical emergencies, tornadoes, bomb threats, and triage. Calls local law enforcement for serious or criminal offenses occurring on CMHHFL grounds.

Vehicle Management:

Checks out/assigns the use of State vehicles after business hours, weekends, and holidays. Keeps a log of staff needing to be picked up during emergency situations.

Documentation / Briefing Staff at Shift Change:

Maintains a log of all Safety calls, medical staff calls, nursing supervisors, housekeeping, outgoing patient calls, Code blue alarms, Panic alarms, and Fire alarms occurring on shift. Passes information on at shift change.

Receptionist:

Provides directions to CMHHIFL for outside callers. Greets visitors and routes them to the appropriate location. Receives deliverables (parcels, mailings) for CMHHIFL, notifies appropriate personnel of item received, and signs acknowledgment of receipt for the deliverable carrier as requested.

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

Minimum Qualifications:

Experience:

Two (2) years of administrative and clerical experience in medical, clinical or office settings.

Substitutions:

Appropriate education will substitute for the required experience on a year-for-year basis.

Conditions of Employment:

• A pre-employment criminal background check will be conducted as part of the selection process as this position is deemed to have direct contact with vulnerable persons. Felony convictions, conviction of crimes of moral turpitude, or convictions of misdemeanors related to job duties may disqualify you from being considered for this position. Should your background check reveal any charges or convictions, it is your responsibility to provide the CDHS Background Unit with an official disposition of any charges.
• Current and Valid unrestricted Colorado Driver's License or non-restricted U.S. Driver License for positions within 30miles of CO state border.
• Motor Vehicle Check, if the employee will drive a state-owned vehicle, either in an on-going capacity while performing their normal day-to-day job duties OR on occasion for training/meetings/client visits/etc.
• This position requires State of Colorado residency at the time of application (unless otherwise identified in the posting), and residency within the state throughout the duration of employment in this position.
• May be required to provide local transport for patient care
• Travel to assigned trainings and/or work sites
• Required to report without delay or interruption to provide essential or emergency services to ensure health, safety, and welfare.
• Must take and pass a Tuberculosis (TB) test
• Shall not initiate or engage in sexual, social, personal or financial relationships with patients either during or any time after hospitalization, even if the patient requests or initiates such a relationship. All relationships with current or former patients must be disclosed on your application;
• Successfully pass all modules of the CMHHIFL New Employee Orientation core curriculum to include:
• English reading comprehension, relevant competency assessments and written/practical exams in Defensive Tactics; Possess the physical ability to successfully complete CPI and CPR; Lift arms above head and kick as high as own waist; Stabilize another person to accomplish a take down. Must be able to see and hear in order to observe, address and respond to potential breaches in safety; Seize, hold, control or subdue violent or assaultive persons and defend oneself or others to prevent injury; Demonstrate body agility, strength of all four limbs and the ability to walk and climb stairs consistently; Work in situations involving assaultive behavior, physical control of another person and/or restraint situations; Ability to read and comprehend the English language; effectively and fluently communicates in English, both verbally and in writing;
• Work in an environment with fluctuating noise and temperature (hot and cold) which may include working outdoors in inclement weather and/or concrete floor/wall work settings;