Adoption Services Lead - FOIA - Government

Adoption Services Lead

At Relativity, we believe the future of Legal Data Intelligence is powered by learning, amplified by AI, and driven by our customers' success. Our platform isn't just software, it's an intelligent ecosystem that transforms how organizations uncover insights, make decisions, and scale impact. As part of our Adoption Services team, you'll play a key role in helping customers harness the full potential of Relativity through dynamic, data-driven experiences that are scalable, measurable, and built for the future. As an Adoption Services Lead, you are a senior practitioner and trusted advisor at the center of this transformation. You own strategic customer relationships, serve as a subject-matter authority on Relativity's AI-powered capabilities, and shape how the team scales adoption across our most strategic accounts. This role is primarily dedicated to our FOIA product, leading comprehensive live matter support with public sector customer teams responding to potentially massive records requests, sensitive to regulatory deadlines and customer budget constraints. You will be a key contributor, partnering directly with customer executives, customer service managers, technical account managers, to translate complex adoption challenges into durable, AI-enabled outcomes. You will act as a SME for FOIA, educating and training the broader Adoption Services team. This role is perfect for someone well-versed in all phases of FOIA response, seeking to lead customer engagements and internal collaboration aiming for measurable impact, energized by innovation, and excited to help define how AI is reshaping the legal landscape. Due to specific customer contract requirements, this position requires that the successful candidate be a U.S. citizen. As a condition of your role supporting the RelativityOne Government product, you are required to obtain a Public Trust clearance. The process for obtaining the Public Trust clearance will be handled by the federal government and could include additional background screening regarding criminal history, drug use, financial records, and a character assessment. If you are unable to obtain the Public Trust clearance, you will be unable to work on the RelativityOne Government product, and your employment, if still in effect, may be terminated. Obtaining Public Trust clearance offers an additional compensation differential.

Job Description and Requirements

• Own end-to-end execution of adoption of FOIA customers, guiding them in adopting and evolving their Legal Data Intelligence workflows with accountability for measurable adoption and business outcomes, and facilitating cross-product discussions that help mature their operating models to unlock greater value from multi-product workflows over time
• Lead complex, multi-stakeholder engagements, primarily for public sector customers, navigating ambiguity, competing priorities, and customer-specific dynamics, driving efficiency, insight, and defensibility within established use cases
• Use AI-assisted tools hands-on in your own day-to-day work to increase your output, sharpen your thinking, and deliver stronger customer outcomes, while modeling the critical thinking, accuracy, and judgment required to maintain customer trust
• Partner with cross-functional teams to share feedback, surface adoption barriers, identify recurring challenges, product gaps, and emerging needs across customers, and act on that information to solution improved adoption strategies, playbooks, and scalable enablement approaches
• Represent Adoption Services externally through customer-facing thought leadership: Relativity Fest sessions, public sector and industry forums, white papers, verified outcomes, and partner enablement workshops
• Serve as the team's subject-matter authority in FOIA, providing insights across the organization, mentoring Adoption Services Specialists, modeling best practices, and contributing to the team's collective product depth through knowledge shares, documentation, and peer coaching
• Drive partner and service provider enablement, including "train the trainer" programs that extend Relativity's reach into customers we don't serve directly
• Willing to travel 25-50%, depending on residence, to spend 1:1 time with key customers to provide onsite consultations on workflow strategies and adoption-specific workshops

Your Skills

Required

• 5 + years of experience in obtaining and gathering information to prepare Freedom of Information Act (FOIA) and Privacy Act responses
• Deep knowledge of the end-to-end FOIA process including experience in:
• Intake, triage and tracking requests
• System and template configuration for internal activities /tasks and external communications
• Record search, collection, review and redaction workflows
• Reporting and monitoring progress
• Production review and release
• Currently holding and/or ability to maintain Public Trust Clearance
• Demonstrated expertise in the use of a software solution to address the requirements of all phases of FOIA review
• Deep understanding of FOIA statutes, state public records laws, Privacy Act, and redaction requirements (PII, trade secrets, attorney-client privilege), able to explain and map complex, multi-step government processes from intake through production into configurable software workflows
• Hands-on experience with FedRAMP-authorized environments, CJIS compliance, IL4/IL5 security levels, and cloud-based SaaS architecture in the federal sector
• Understand and explain handling of large document sets including file parsing, metadata extraction, culling, collection, and production standards
• Comfort with practical application of AI tools to expedite workflows and daily tasks
• Navigate ambiguity with curiosity and intent—probing deeply into customer challenges, asking the right questions, actively listening to customers, identifying pain points in their business processes, and shaping unclear problems into actionable, AI-enabled solutions
• Strong written and communication skills with ability to explain technical concepts and AI assisted workflows to audiences ranging from hands-on administrator to non-technical executive decisionmaker
• Strong consultative skills with proven ability to influence customer executives, legal practitioners, and cross-functional partners without direct authority bearing in mind of federal procurement cycles, budget constraints, ATO processes, and how government IT departments operate
• Collaborative mindset with the ability to work effectively across cross-functional teams, with a willingness to continuously learn new technologies and processes
• Excellent organizational and time-management skills, with proven ability to own multiple strategic accounts and team-level initiatives simultaneously
• Experience with at least one federal government agency running FOIA workflows required; experience with multiple federal, state and/or local agencies on workflows applied to public records, open records, or sunshine law requests also applicable.
• Experience with AI/ML solutions for Legal Data Intelligence is a plus
• Relativity Certified Administrator is a plus

Relativity is committed to competitive, fair, and equitable compensation practices.

This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives.

The expected salary range for this role is between following values:

$134,000 and $202,000

The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.

Required Skills:

Communication, Cybersecurity, Database Management, Government Regulation, Legal Research, Natural Language, Policy Analysis, Report Writing, Stakeholder Management, Strategic Planning