Client Communications Specialist

Job Description

Job Description

Company Description

Are you looking for a high energy, strategic, and fast-paced position with an impactful and mission-driven company? Join Relias, the company changing lives throughout the world by helping healthcare organizations improve their clinical and financial outcomes!

For 11,000+ health care and human service organizations, Relias helps clients deliver better clinical and financial outcomes by elevating the performance of teams. We help organizations across the continuum of care get better at maintaining compliance, developing staff and promoting consistent, high-quality care. Our platform employs assessments to reveal specific gaps in skills and addresses them with personalized and engaging learning, choosing from 7,000+ online courses that meet accrediting board, state and federal requirements.  We are passionate about our products and our clients; what we deliver and the impact we have on the world is truly something you can be proud to represent.  Join us and make a difference.

WHAT CAN RELIAS OFFER YOU?

• Fantastic health and wellness benefits package, including an outstanding 401k match, a flexible PTO program, and a generous and inclusive parental leave policy. Additionally, Relias pays for the employee portion of the monthly healthcare premium!
• Flexible work environment with onsite and work from home options – you choose when you want to come into the office!
• Active Employee Resource Groups open to all employees!
• Comprehensive onboarding program – a great introduction to our company, customers and culture!
• Growth and career advancement opportunities!
  • Promotes internal mobility and career growth aligned with evolving business needs
  • Multiple development program options – leadership development, professional development curriculums, and Nanodegree options in both technology and data science
  • Professional development gained from conference attendance and participation in organizations like NC Tech
  • Onsite 321 Coffee Shop providing free coffee and pastries to employees

The Client Communications Specialist will help manage and support the mass customer communications and digital engagement activities of Client Care.  Responsibilities will include working with internal stakeholders to create comprehensive communication plans, collateral, and digital communication channels for both clients and internal groups, owning the client communications strategic plan and operations.

WHAT YOU’LL BE DOING:
•    Working with other departments to craft and deliver operational communications to clients on behalf of Relias. 
•    Collaborating with the Customer Marketing team on communications strategy and alignment in messaging, cadence, and recipients. 
•    Manage the process for creating content for and delivering the monthly client newsletter.
•    Making recommendations to improve the client experience through development and adoption of communications best practices.
•    Gathering, analyzing, and interpreting communication effectiveness
•    Being an advocate for Relias clients when it comes to determining what, how, and when important events or information should be communicated to our client base 
•    Leverage AI for content creation to draft, refine, personalize, and optimize client communications while ensuring accuracy, brand consistency, and appropriate human review prior to distribution.

YOU’VE GOT WHAT IT TAKES IF YOU HAVE:
•    Client Relationship Management - ability to effectively manage and nurture client relationships to achieve mutual success
•    Client Discovery - ability to understand a client's needs and challenges, assessing the fit for the solution(s), and building a foundation for successful engagements and a long-term relationship
•    CRM Tool Management - proficiency in utilizing CRM tools to manage clients, track interactions, maintain accurate records, encompassing all data, processes, and workflows to complete job duties and serve as a central repository for information that supports sales, marketing, customer service, and other customer-facing functions
•    Communication - skills and abilities necessary to effectively convey and exchange information, ideas, and feelings between individuals or groups using various verbal and non-verbal methods to deliver messages clearly, accurately, and appropriately, while also actively listening and understanding the messages received
•    2 years related experience managing client communications strategy and developing client communications.
•    Strong project management skills and a proven track record of managing multiple projects with sometimes overlapping deadlines
•    Proficient in customer marketing and software communications software or platforms
•    Proficient in SalesForce and Gainsight
•    Advanced skills with MS Word, Excel, PowerPoint, Outlook and CRM platforms 
•    Bachelor’s Degree in Communications, Marketing, or related field

IT WOULD BE IDEAL IF YOU HAVE:
•    Experience working for SaaS companies
•    Demonstrated ability to lead and manage projects
•    SaaS client communication and/or customer service experience 
•    Strong working knowledge of Salesforce 

IN OFFICE REQUIREMENT:

Relias values collaboration and wants to ensure that our team members have opportunities to work with their teams regularly for professional development opportunities. Our flexible hybrid work environment requires that you live in the state of North Carolina, within a commutable distance to our office (~1-hour commute). You would be expected to work in our Morrisville, NC Headquarters (close to the Raleigh/Durham airport) approximately 30 days/quarter.

Relias is an Equal Opportunity Employer and a Drug-Free workplace. Relias welcomes and encourages applications from people with disabilities and is happy to make reasonable accommodations in all aspects of the selection process.  If you are an individual with a disability and require reasonable accommodation to complete any part of the job application process, please visit our career page for instructions. 

All your information will be kept confidential according to EEO guidelines.

Disclosure requirements pertaining to the collection of your personal data:

Responsible for processing the information provided in your application is the company specified in the job advertisement, with its registered office as indicated. The company processes your data for the purpose of establishing an employment relationship on the basis of Art. 6 (1) b GDPR / Section 26 (1) sentence 1 BDSG.

The retention period for your data is determined by the statutory time limits applicable in the respective country, beginning upon completion of the recruitment process. You can find these here.

You can contact the company’s Data Protection Officer at the above-mentioned postal address. 

Further information on data protection and your rights can be found here.

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