Commercial Loan Assistant

About The Role

Build your career with a company that puts people first. Proudly recognized as the Flathead's Best Employer and Best Place to Work!

All compensation offers are analyzed individually and take into consideration multiple factors including but not limited to years of experience and educational background.

This position requires knowledge of commercial loans and documentation, as well as, the ability to review and prepare commercial loan closings, effectively communicate with customers, vendors, lender and co-workers to provide a variety of administrative duties.


Employee will have extensive contact with customers, vendors, the general public, and bank staff and will interact in a professional and courteous manner, and conduct him/herself in such relationships in a manner that will enhance the overall efficiency and image of the bank.

Essential Functions

• Assist commercial loan officer with new loan applicants, to include interviewing clients when needed. Gathering initial documentation necessary to make loan decision, i.e. credit bureau reports, OFAC, lien searches, tax notices, order appraisals, title commitments, etc.
• Assist account officer in the preparation of loan credit authorization ensuring accuracy of information and assist through the approval process as needed.
• Prepare documents for commercial loans, to include Laser Pro documentation, government programs and packages for closings, making sure necessary documents are in order and have been reviewed to be complete and accurate.
• Prepare signed loan documents for boarding, including filing all collateral documents and disbursing funds.
• Assist lender with loan closings and be prepared to close loans. Follow-up with customers after all loan closings on an as needed basis.
• Keep current on before mentioned programs, lending regulations, procedures and documentation and be a knowledgeable resource to lenders.
• Assist Customer/Lender with regular portfolio and file maintenance, including annual financial and insurance requests and working the collateral exceptions list.
• Assist Customers, whether in person or over the phone, with loan servicing questions, portfolio maintenance and credits/debits to all accounts/loans as needed.
• Quote payoffs and process paid loans in a timely manner.
• Assist Lender with reports, scheduling, arranging events and lunches with customers and for bank meetings.
• Assist commercial loan officer with marketing strategies, to include customer calling program, cross selling other Glacier Bank products and referring as appropriate. Assist with monitoring production numbers for lending team on all calls, referrals and sales for annual performance process.
• Assist Commercial Loan Processing Supervisor to meet commercial loan processing goals as set by management. Ensure all documentation is complete and accurate prior to closing. Recommend the implementation of best practices, to include file and regulatory procedural reviews.
• Assist with scanning of supporting and/or loan documentation into Synergy to include quality control checklist.
• Maintain professional image always representing the bank in a positive manner. Regard as confidential any information relating to customers. Adhere to Bank guidelines, policies and procedures. Place priority on attendance and punctuality.

Additional Responsibilities

• Service Quality - embrace service pledge and provide extraordinary and consistent service to all internal and external customers. Listens to and asks about customer's needs.
• Participates in required training, staff meetings, and lobby displays.
• Participate in Community Service and Bank-sponsored activities that serve and support the mission and values of Glacier Bank.
• Provide superior internal and external customer service: must demonstrate self-governance, courtesy and respect toward external customers as well as internal customers (all organization personnel).
• Complete required bank training courses within assigned time frame(s).
• Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Must complete the assigned online training courses and achieve a passing score by due date.
• Represent Glacier Bank in a professional manner which includes a professional image, confidentiality, a positive "can-do" attitude, flexibility and adaptability in meeting bank and customer needs.
• Keep work area tidy and maintain customer privacy.
• Consistently maintains regular and reliable attendance.
• Additional duties as requested or assigned.

About You

Required Qualifications

• Must have a moderate level of knowledge on loan documentation.
• Must have a moderate level of multi-line phone systems.
• High degree of attention to detail as well as excellent organizational skill(s) to perform in a fast-paced environment.
• Must have ability to prioritize and organize heavy workload(s) and demonstrate effective time management skill(s).
• Must have the ability to work in a professional manner and consistently demonstrate courtesy, customer service, and tact in a fast-paced/deadlines-oriented environment.
• Ability to work quickly and accurately: perform effectively under pressure; meeting multiple and sometimes competing deadlines and make decisions based on regulation(s), company policy(s), knowledge and experience.
• Ability to work both independently and in a team environment.
• Ability to understand and follow complex written and oral instructions.
• Ability to communicate effectively verbally and in writing.
• Moderate computer skill with working knowledge of word processing, spreadsheets, ten-key, and general computer applications.
• Working knowledge of standard office equipment.
• High school diploma or equivalent.

Preferred Qualifications

• Customer service and sales experience preferred.
• A moderate level of banking knowledge desired.

Work Environment

Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise level.

Must be capable of occasional travel (less than 10 days per year) by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms. The employee may also be required to: climb, balance, stoop, kneel, crouch, crawl, push, and pull.


Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation.

Specific lifting abilities required by this job include: Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes.


What We Offer

COMPENSATION & BENEFITS: Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance. Coverage is available to employees and their eligible dependents in accordance with our written plan documents. You may also be eligible for a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a retirement savings plan, including 401(k) and Profit-Sharing plans, short and long-term disability benefits, education and training benefits, and discounts on banking products and services. We also offer a generous Paid Time Off (PTO) plan and paid holidays. PTO accruals begin at .0745 per hour worked for our part time employees up to a maximum accrual of 240 hours per year for certain Full-Time employees. PTO accruals are dependent on position, status (Full time or Part time), and years of experience in accordance with our PTO policy. Most Full-Time employees are also offered 6 paid holidays and Part Time employees are offered pro-rated paid holidays. In addition, employees in Utah and Nevada may be eligible for pay for certain state recognized holidays. Visit our website for more details. Check it out!

We are an Equal Opportunity Employer and qualified applicants, or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state, or local laws.

Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

No Recruiters or unsolicited agency referrals please.