Property Manager

Property Management

This position is responsible for ensuring compliance with LIHTC regulations as well as other regulatory requirements of funding agencies. The position is responsible for providing leadership and direction to staff at assigned properties to ensure Client's Mission and Vision are achieved. The position reports directly to the Regional Property Manager.

Essential functions include, but are not necessarily limited to:

• Ensure compliance with all LIHTC rules and regulations; and all related HUD regulations, HOME, CDBG, Public Housing, Housing Choice Voucher; all local law; submission of any and all reports on a timely basis.
• Supervise staff assigned to the property management function; train staff on the full range of property management responsibilities; hire, discipline, approve leave, etc.; mentor and coach staff in effort to achieve established goals and enhance individual and group performance; completion of annual performance reviews; prepare and submits timesheets and payroll adjustments.
• Maintain Touchstone compliance waitlist.
• Provide Gold Standard customer service to internal and external clients.
• Maintain vacancy information as required by investors, syndicators, and monitoring agencies
• Achieve financial solvency through cost reduction and implementing systems to achieve 0% rent delinquency; utilize selection and retention strategies to maintain 100% occupancy level.
• Participate in the preparation of the annual operating budget and works with Business Manager; maintain budgetary guidelines.
• Review bids for contract work; ensure adherence to proper preventive maintenance schedules.
• Manage health and safety programs, including training in fire safety, general emergency procedures, and in the use of emergency equipment.
• Execute marketing and advertising campaigns for apartment leasing and coordinating leasing events such as open houses, realtor tours, and resident promotional activities; prepare and submit quarterly competitive marketing analysis; lead tours of property, showing vacant units and marketing property amenities as needed.
• Screen, review, and approve all applications; lead lease orientations and signings, and submits relevant documentation.
• Maintain knowledge and awareness of corporate in/out migration, property competition, and other market conditions affecting leasing and operations.
• Assist with the development and implementation of resident services programming.
• Oversee property's answering service, ensuring superlative customer service, up-to-date calling sequences, and accurate contact information; notify residents of all issues affecting their tenancy; enforce lease requirements.
• File court documents for eviction and attends scheduled court hearings as Landlord's representative.
• Oversee security deposit administration including inspecting units to determine resident's balance or refund, preparing disposition letters, and processing security deposit returns.
• Maintain building security measures, ensuring proper incident documentation and notification to management, owners, and insurance carriers.
• Maintain familiarity with all procedures and requirements of accounts payable and accounts receivable; develop and utilizes sound rent collection procedures, including following up with delinquent accounts.
• Ensure property's filing system is maintained and includes tenant, applicant, accounting, and vendor and contract files.
• Deliver rent deposits to bank and submits all related documentation.
• Monitor landlord-tenant relations and mediates disputes when necessary; collaborate with Support Services to provide residents referrals to appropriate agencies.
• Utilize maintenance software program to enter in and track work orders and regularly reviews maintenance reports.
• Inspect apartments for move-in condition (pre-inspection) and turnover status, direct administrative and maintenance associates in annual unit inspections and annual recertification of residents.
• Remain current on and compliant with policies and laws affecting the marketing and leasing of the property, including the Company's leasing agreement, Landlord Tenant code, Fair Housing laws, and other applicable laws; and
• Perform additional duties as assigned.

To perform this job successfully, an individual must be able to perform each competency satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Desired qualifications:

• Two (2) years' experience in LIHTC multi-family property management, including direct supervision of others.
• Ability to perform in a busy, changing, multi-tasking work environment.
• Excellent written and verbal communication skills.
• Experience with affordable housing and Low-Income Tax Credit required; and
• Working knowledge of PC-based computer applications for management reporting systems, e.g. Microsoft word, excel.

Education/Experience/Certifications:

• Bachelor's degree in management, Business Administration, Urban Studies, Property Management, or related field; or an equivalent combination of post-secondary education and property management experience;
• Certifications in the following: Housing Credit Certified Professional, Certified Occupancy Specialist, Specialist in Housing Credit Management.
• The candidate must possess and maintain a valid driver's license in state of residence and maintain an insurable driving record under the terms and conditions of the Client auto liability policy. The candidate may have no more than 6 accumulated points in 3 consecutive years.