Commercial Lines Account Manager

Job Description

Job Description

Mountcastle Insurance is a privately owned, independent insurance agency with offices in Lexington, Mount Airy, and Winston-Salem, NC. Mountcastle has provided insurance services in the Triad since 1890 serving commercial, group benefits, and personal lines clients. 

The Commercial Lines Account Manager is responsible for maintaining solid customer relationships by providing prompt, efficient, friendly, high-quality service to designated accounts in support of Producer activities. Handles customer inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific service and marketing activities.  Follows agency-established procedures and guidelines to perform assigned duties

ESSENTIAL JOB FUNCTIONS

· Provide service to existing clients related to updating policies, providing quotes, taking payments, answering questions, and providing documentation.

· Service all regular and after-hour claims.

· Answer customer calls and correspondence regarding new or existing insurance policies.

· Work with new clients or support a producer in an effort to understand their needs, gather necessary data, research policy options, present options, finalize and bind new coverage, cancel old policies, and negotiate with carriers when necessary.

· Support producers to review existing policies, review liability limits and exposures, explore other coverage needs, evaluate replacement costs, round out accounts, and bind renewals.

· Confer with customers to provide detailed information about products and services, quote new business, process renewals and/or cancel accounts, take payments, and provide requested documentation.

· Resolve product or service issues by clarifying the customer's concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, and following up to ensure resolution.

· Review audits or policies; verify accuracy and facilitate corrections, as needed, between client and carrier.

· Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in agency management system.

QUALIFICATIONS

· Active North Carolina Property & Casualty License

· Bachelor’s Degree or comparable work experience

· 3-5 years of account manager experience

· Strong computer skills, experience with AMS360 preferred

· Demonstrate strong customer focus and an excellent phone manner; display strong written and verbal communication skills

· Have a strong sense of urgency, attention to detail, organization, multi-tasking, and follow-up skills

· Demonstrate strong knowledge of insurance products and usages, rating procedures, underwriting procedures, coverages, and industry operations.

BENEFITS 

· Bonus opportunities

· Hybrid work schedule

· Personal, vacation time, & paid holidays

· Health, Dental & Vision insurance

· 401(k) with company match

· Continuing Education and training opportunities