Receptionist - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Simple IRA
• Licensing paid by agency
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Our agency opened in 2014 and is a close-knit team of three focused on delivering exceptional, relationship-driven service. Before becoming an agent, I spent eight years working for another State Farm agent, building a strong foundation in the business.

I grew up in this community and am proud to serve it. My husband and I have two daughters and stay active coaching their flag football team. I also enjoy traveling, especially to Scottsdale, and love trying new restaurants and foods. We’re very involved locally and support a variety of nonprofit organizations.

For our team, we offer holiday pay, PTO and sick time, health benefits, a Simple IRA, licensing paid up front, and a strong focus on work-life balance.

Our office culture is tight-knit and customer-focused, we treat our customers like family and pride ourselves on delivering 5-star service. We’re looking for someone who is team-oriented, detail-focused, and thrives in a fast-paced environment. The ideal candidate is strong on the phone, comfortable with computers, and able to multitask while providing a high level of customer care.

ROLE DESCRIPTION:
Rachelle Copp - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.

Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.

 
RESPONSIBILITIES:  

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

QUALIFICATIONS:  

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.
• Bilingual Spanish preferred.