Field Service Technician - Chicago

Field Service TechnicianThe Field Service Technician is responsible for providing customers with technical support and services; including but not limited to preventive maintenance, installation, site surveys, demand and emergency services specifically related to digital cinema equipment.What you'll do:Performs maintenance on cinema projection equipment, digital signage, sound systems, servers, and power supplies, etc.Provides demand service for customers; determines and executes a support planTests electronic assembly, components or parts by connecting to various equipment, such as; ohmmeter, voltmeter, ammeter, color meter, resistance bridge, oscilloscope, automatic or computerized test equipmentExamines equipment and assemblies for defects and replaces defective components. Repairs equipment and performs field testing. Resolves firmware and software issuesDirects investigation of customer complaints regarding quality, tolerances, specifications, and delivered condition of productsRecords, analyzes, and inform appropriate personnel of production quality, and sales departments of status and disposition of customer complaints and claims utilizing written and electronic reportingInstalls electronic or digital equipment and testsRecords activities in Field Point daily, including but not limited to work description, expenses, hours, labor and travelWilling to take ownership and take on other duties as assignedThis position requires in and out of market travel up to 70-80% of the time; this position also requires the ability to work weekends, holidays and on-callQualifications:Associate's degree (A. A.) or equivalent from two-year college or technical or equivalent combination of education and experienceExperience with electronics related to the Pro-Av marketFamiliarity with computer and networking concepts and architectureExperience with digital cinema equipment is preferredStrong attention to detailProficient with MS OfficeExceptional customer service skills requiredThis position requires a valid, state issued driver's licenseThis position requires the ability to stand, sit, squat and bend for a period of timeExcellent communication skills, both verbal and writtenComfortable working in a high-stress, face-paced environment with shifting prioritiesExcellent time management, organizational, and analytical skillsSelf-starter who can find and resolve issues as they are identifiedAbility to successfully interface with a wide range of personnel within the organizationHere's what makes us so great:Competitive compensation and benefitsA fun environment that fosters energy, creativity and resultsHighly collaborative and flexible working environmentHigh-caliber partnerships and on-going opportunities to work with industry leaders and expertsWe invest in, and use, the latest technologiesHere's the employee benefits we offer:401(k) plan with Employer-MatchMedical InsuranceDental InsuranceVision InsuranceCompany-Paid Disability InsuranceFlexible Spending AccountHealth Savings Account - Up to $1,250/yr Employer ContributionAccident PlanHospital Indemnity PlanCritical Illness PlanCompany-paid and Voluntary Life Insurance