COMPLIANCE MANAGER

Job Description

Job Description

General Job Summary : Under supervision of the Assistant Director of Housing Services, the Housing Services Compliance Manager is responsible for assisting in managing, operating, and coordinating all voucher programs, staff training, and oversight of auditing to include compliance and quality control within the HCV programs administered by the Housing Commission of Anne Arundel County.

This position has direct oversight of auditing and compliance and includes (but is not limited to) leasing (RFTA), inspections, payments, continued eligibility and customer service.

Essential Job Functions:

While the general job summary and essential job functions detailed herein describe functions of this job, it is not all-inclusive of all work requirements. Other duties as assigned will be required and may include providing relief to cover staff absences and providing relief to help balance workloads.

• Responsible for auditing and processing new admissions, port-ins and other change of units in accordance with federal regulation and Administrative Plan requirements.
• Monitor and address monthly EIV reporting deficiencies as required by HUD.
• Review monthly PIC reporting and assist with submitting missing or incorrect new admission, annual recertification and HQS data.
• Create and coordinate monthly completion of the Two Year Tool discussion sheet and occupancy rate data
• Schedule monthly recertifications and confirms accuracy through reports.
• Review Landlord information packets, determine if new or existing Landlord; works with Landlords to ensure packets are completed properly.
• Review monthly HQS inspection report with Housing Inspector or Inspection Contractor to ensure all inspections are scheduled in accordance with HUD regulation and policy.
• Coordinates with Housing Inspector or Inspection Contractor regarding abatement suggestions; prepares abatement letters, processes abatement action and tracks final abatement inspections.
• Perform quality control audit for a sample of tenant files to ensure accuracy and compliance from all Housing Services staff; document and review findings and plan for corrective action at least quarterly.
• Conducts periodic HQS inspections as needed and schedules monthly HQS quality control inspections.
• Submit and review monthly compliance activity report to Director of Housing Services.
• Gather, review, coordinate documentation of all HCV files to assist with external compliance audits, and prepares responses to findings for review by the Director of Housing Services.
• Create, maintain and make updates to HCV policy, procedure and forms as required or needed.
• Plan and coordinate new hire orientation to review highlights of 24CFR and Administrative Plan to allow for a broad overview of the HCV Program.
• Coordinate and conduct training or all HCV new personnel and incumbents; clarifies policy, procedures and regulations to support program compliance.
• Review all HCV requests for reasonable accommodations for completeness.
• Review HCV requests for hearings/appeals to determine if there is an option for resolution without a hearing. Will approve requests for hearings/appeals and schedule with the Hearing Officer as needed.
• Notify IT of software support needed to resolve departmental issues.
• Support the Director of Housing Services and assist with special projects.

KNOWLEDGE AND SKILLS REQUIRED:

• Bachelor’s degree in human services, Sociology, Business, or related field plus three to five years relevant work experience; or any equivalent combination of education, training and experience which provides the necessary knowledge, skills and abilities
• NAHRO HCV certification required
• NAHRO Housing Quality Standards Certification (HQS) and/or National Standards for the Physical Inspection of Real Estate Certification (NSPIRE) required or must be obtained within one year
• Ability to perform addition, subtraction, multiplication and division; ability to calculate decimals and percentages; may include ability to perform mathematical operations with fractions; may include ability to compute discount, interest, profit and loss, ratio and proportion.
• Ability to comprehend and correctly use a variety of informational documents including Section 8/voucher reports, utilization, billing invoices, balance sheets, and other reports and records.
• Ability to comprehend a variety of reference resources and manuals including HUD manuals/guidebooks, Code of Federal Regulations, Public and Indian Housing (PIH) Notices, personnel/policy manuals, etc.
• Ability to use independent judgment, common sense, and principles of influence in the performance of tasks
• Ability to communicate effectively with staff, program applicants/participants, landlords, other government/human service agencies, staff, other Commission personnel, and the general public verbally and in writing
• Ability to work under stressful conditions, to respond immediately to crises, and to balance priorities within and between offices/departments
• Ability to maintain personal composure and tactfully handle difficult situations and interpret questions correctly; ability to behave in a friendly, understanding, helpful, and professional manner with clients/customers, coworkers, supervisors, and the public
• Ability to persuade, convince, influence and train others, including the ability to act in a lead worker capacity; ability to advise and interpret on the application of policies, procedures and standards to specific situations; ability to explain, demonstrate and clarify to others within well-established policies, procedures and standards
• Ability to prepare various reports, memorandum, correspondence, and other job related documents using prescribed format and conforming to all rules of punctuation, grammar, diction and style
• Ability to accurately record and deliver information, meet deadlines and maintain confidentiality of restricted information
• Ability to operate a variety of automated office machines including calculator, copier, computer, scanner, fax, telephone, etc.
• Ability to work effectively in an office environment
• Ability to perceive and discriminate colors and odors
• Essential functions are regularly performed without exposure to adverse environmental conditions

Typical Physical/Mental Demands and Working Conditions : While performing the duties of this job, the employee is regularly required to sit, stand, talk and hear. The employee frequently is required to walk, move up and down stairs, use hands and arms to handle, feel and reach, push, pull, bend, twist and lift up to 25 pounds. Read information, often in small print. Enter and locate information on a computer system or communication device. Write documents, reports etc. using a writing instrument (i.e. pencil, pen) or computer. Operate a variety of automated office machines including typewriter, calculator, copier, computer, telephone system, fax machine, etc.