Master Scheduler 2 (Full Time) Bascom Palmer Eye Institute (Miami, FL)

Master Scheduler 2

The University of Miami, Bascom Palmer Eye Institute, has an exciting full time opportunity for a Master Scheduler 2 in Miami, Florida.

The Master Scheduler 2 creates and maintains provider schedule templates for all clinics and ancillary services with a goal of maximizing access to providers, balancing patient volumes, and reducing wait times. The incumbent must maintain in-depth knowledge of operational and patient flow for all managed specialties and optimize access to care.

Core Job Functions

• Builds and manages provider schedule templates.
• Manages scheduling application set up, including creating, updating, and removing templates as needed.
• Monitors cancellations of physician clinic schedules and follows up with the assigned scheduling provider.
• Manages daily schedule changes to ensure patients are rescheduled efficiently and timely.
• Performs quality checks on assigned facility schedules and reports any under-booking or overbooking to management.
• Develops and monitors reports on patient volumes, providing metrics to the department leadership to support decision-making.
• Monitors and manages requests received from assigned phone lines, email boxes, and software applications used and assures requests are handled in a timely manner.
• Communicates any issues to management and actively participates in any corrective activities.
• Provides guidance to lower-level schedulers as directed.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Core Qualifications

Education: High School Diploma or equivalent/relevant experience, certification or license Certification and Licensing: Refer to department description for applicable certification requirements Experience: Minimum 3 years of relevant experience required

Knowledge, Skills and Abilities:

• Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.
• Teamwork: Ability to work collaboratively with others and contribute to a team environment.
• Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.
• Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.