Order Management Specialist

Work Order Management SpecialistLocation: Raritan, New Jersey (Must live in commutable distance)Schedule: M-F, Days, on-sitePayrate: $55.00 an hourEducation: Bachelor's degree in Engineering or a technical discipline preferredRole Purpose: This role owns the health of the maintenance work management process at the Raritan CAR-T site: how work is identified, planned, scheduled, executed, documented, and closed. The site operates 24/7 and is scaling manufacturing starts through 2027, which makes asset uptime and slot availability the binding constraints on the business. Weak work management shows up as unplanned downtime, schedule break in, and late PM completion, and each of those consumes manufacturing slots. The successful candidate is a practitioner who has built and run planning and scheduling discipline in a regulated, high-uptime environment, and who is measured on process outcomes rather than transaction volume: schedule compliance, PM compliance, planned work percentage, backlog weeks by craft, break-in rate, and work order documentation quality at first pass.ResponsibilitiesOwn the weekly work management cycle end-to-end: backlog review, work identification, planning, scheduling, daily execution coordination, and post-week schedule compliance review.Run scheduling forums with maintenance leadership and production planning; present schedule constraints and tradeoffs; drive committed schedules.Build and maintain executable job plans, including scope, task sequence, craft hours, tools, permits, parts, kitting requirements, and GMP documentation; update based on feedback from execution.Establish and enforce work order lifecycle standards (intake, priority assignment, planning gates, scheduling criteria, closeout requirements).Manage break-in/emergency work as exception processes with measurement, documentation, and feedback for planning improvement.Coordinate parts and materials readiness with stores and procurement; ensure scheduled work is not released without kitted parts.Support work execution remediation commitments, including CAPA-driven procedural improvements; collaborate with maintenance leadership on shared execution processes.CMMS Data & Configuration IntegrityProvide SME support for CAR-T facilities, maintenance operations, and quality organizations.Serve as site subject matter expert (SME) for maintenance work management and CMMS processes during internal audits, regulatory inspections, and quality investigations.Own asset hierarchy, criticality assignment, and PM program structure in CMMS; ensure GMP release readiness for new and modified assets.Define and audit CMMS data standards; conduct periodic data quality reviews and drive corrections at the source.Oversee work order documentation quality: set GDP requirements, review for compliance, trend first-pass quality, close quality gaps through coaching and job plan improvements.Develop and deliver training on work management and CMMS use for planners, technicians, and engineers; maintain training materials as processes change.Partner with project teams on asset turnover to ensure assets are maintenance-ready and complete in CMMS at GMP release.Support migration from Maximo to SAP S4HANA: data readiness, job plan and PM library conversion, master data mapping, and process redesign in the new platform.Must have experience in work order management Maximo to SAP transition.Reporting, Metrics, & Continuous ImprovementOwn and define work management metric set; publish metrics on a fixed schedule with interpretation and recommended actions.Analyze execution data to identify recurring failures and planning defects; route findings into reliability engineering RCA and FMEA processes.Minimum QualificationsBachelor's degree in Engineering or a technical discipline preferred (equivalent experience considered).In-depth knowledge of Good Manufacturing Practices (GMPs); direct regulated manufacturing experience required, including audit and inspection support.Minimum 7 years in CMMS operations, work order management, or maintenance planning/scheduling in regulated manufacturing; at least 4 years in dedicated work management, planning, or scheduling role.Demonstrated hands-on ownership of CMMS as a practitioner (not just an end user), including configuration, asset hierarchy, job plan and PM library, and reporting/query building. IBM Maximo strongly preferred; SAP PM and/or Blue Mountain RAM acceptable.Demonstrated ownership of work order lifecycle: request intake, priority and work type assignment, planning gates, ready-to-schedule criteria, execution status discipline, and closeout including GDP documentation review.Experience writing and improving executable job plans (task sequence, craft hours, tools, permits, parts, kitting, and documentation requirements).Fluency in work management metrics: schedule compliance, PM compliance, planned vs. reactive work, wrench time, backlog weeks, break-in rate.